Voice Administrator - Secret Clearance

Role Overview

As a Voice Administrator at GDIT, you will provide Tier II customer support with SNOW ticketing for moves, adds, changes, provisioning, and break-fix actions. You will work independently and with vendors to identify root cause issues and determine proper problem resolution. You will also interface with customers, Local Exchange Carrier, local in-house cabling support, and Ribbon.

• Provide on-site support for the Ribbon AS system in support of over 90,000 users.
• Support SIP based Session Managers, Provisioning Manager, Personal Agent Manager, Media Application Servers, Analog Gateways and associated Element Managers.
• Interface and monitor Cisco Call Manager used for VOSIP system.

You will have the opportunity to work on a mission-critical government project at the Pentagon in Arlington, VA. You will be part of a team that shapes what’s next for mission-critical government projects while shaping what’s next for your engineering career.

• 2+ years of related voice administration experience
• Active Secret clearance
• Bachelor’s Degree in Computer Science, Engineering or a related technical discipline, or equivalent demonstrable work experience in lieu of degree
• IAT Level II Baseline certification (CompTIA Security+ CE or similar)
• Ability to communicate effectively with personnel of various expertise levels
• Solid customer support skills in a high visibility environment
• Problem analysis and problem solving
• Attention to detail and accuracy

• Comprehensive benefits and wellness packages
• 401(k) with company match
• Competitive pay and paid time off
• Medical plan options
• Dental plan options
• Vision plan
• Short and long-term disability benefits
• Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
• Paid parental, military, bereavement and jury duty leave
• Full flex work weeks
• Paid time off plans
• Health Savings Accounts