Data Center IT Infrastructure Technician

Make an impact at NTT Global Data Centers. Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.

Your role at a glance:
The Data Center IT Infrastructure Technician supports client requests within their space in NTT data centers. The Data Center IT Infrastructure Technician is expected to address customer inquiries via support tickets requests from inception through resolution with minimal or no supervision. This includes but not limited to troubleshooting hardware issues with servers, network devices, cabling, and power connectivity. The Data Center IT Infrastructure Technician responsibilities also include but are not limited to racking and stacking equipment, installing PDU’s, creating and managing documentation, and periodically supporting help desk functions such as participating in a phone queue, performing desktop support, and deploying hardware (laptops, VoIP phones, peripherals).

• Unbox, inventory, and install client hardware such as server, storage, and network devices into client racks.
• Manage client assets, including performing inventory audits, receiving, and shipping equipment.
• Coordinate technical tasks with internal groups and manage requests to resolution.
• Install cabling and cable organization per NTT or client standards, including labeling.
• Troubleshoot and diagnose enterprise level hardware.
• Replace DIMMs, hard drives, power supplies, and other components within server, storage, and network devices.
• Understand and execute instructions provided by clients and internal groups.
• Commission and decommission hardware.
• Install cross connects and troubleshoot circuits with Telco carriers.
• Install and troubleshoot CAT5E, CAT6, single mode, and multi‑mode patch cables.
• Install data center infrastructure materials including racks and cabinets with grounding, cable tray and ladder, cable management, copper and fiber networking cable, copper and fiber patch panels, and any other materials necessary for data center operations.
• Perform installation and maintenance on Power Distribution Units within client enclosures.
• Work in a standard ticketing system, providing clear, timely, and appropriate customer communications via phone, email, or ticketing system.
• Periodically join call bridges to troubleshoot and validate infrastructure related issues.
• Adhere to Change Control Processes and Standards.
• Provide corporate desktop support services including laptop imaging, printer support, user account administration, and other hardware, software, telecom, and communication services with support from desktop technicians.
• Act as communication coordinator and situation manager during any critical incidents call bridge events.
• Perform other duties as assigned.
• Support 3rd party vendor activities.
• Process all tickets within SLA guidelines and follow procedural requirements.

• Previous experience working in a complex high availability data center environment is preferred.
• Working knowledge of data center processes and design (power, cooling, redundancy).
• Working knowledge of airflow management best practices.
• Working knowledge of computer hardware.
• Ability to provide and recommend solutions to internal staff and clients.
• Understanding of networking components and infrastructures.
• Familiarity with cable management and knowledge of how to run fiber and copper in a data center to include labeling.
• Familiarity with patch panels.
• Knowledge of copper and fiber cable testing equipment.
• Excellent troubleshooting and problem resolution skills.
• Able to operate material handling equipment – server lifts and pallet jacks.
• Ability to demonstrate effective team and interpersonal skills.
• Experience with Data Center incident resolution, asset management, and logistics.
• Critical thinking and decision making related to outage risk assessment.
• Regular, predictable…