IT​/Tech Tester, Systems Analyst

Augusta, United States | Posted on 06/17/2026

The Project Management Office is seeking an experienced Tester to help support Maine’s WIC program. Maine WIC is part of a global network of 88 WIC programs and participates in a consortium using the SPIRIT MIS system under the State Agency Model (SAM), alongside 11 tribes and 6 other states. As the contract holder and a voting member, Maine has key testing responsibilities for the system.

Operationally, WIC services include conducting nutrition risk assessments, assigning food packages, making referrals, providing education, entering data, and issuing benefits via EBT cards, with optional in-store shopping assistance for participants.

SPIRIT operates on a structured release cycle with two major releases per year, sometimes followed by corrective releases or hotfixes.

• Leads all efforts relating to testing and/or coordination of application testing tasks with the WIC Technology Manager.
• Plans and reviews test models for product test, project, and release control (plans, data, and scripts).
• Plans product test with Functional Spirit users, the WIC Director, Technical MaineIT Resources, team members, WIC Technical Manager, the support Maintenance and Enhancement Provider (CDP), other software providers, and the Spirit User Group (SUG).
• Coordinates the development, updating, documentation, and maintenance of testing standards and procedures that exceed reproduction steps in Dev Ops.
• Develop options, recommendations, and documentation to assist WIC Helpdesk Team members in resolving user-reported Spirit application issues received by the helpdesk.
• Communicate effectively with customers and software/hardware suppliers supporting the State and Local Agency users as appropriate.
• Develop and publish an accurate estimate of time and resources needed to complete UAT objectives and report results.
• Anticipates, identifies, tracks, and resolves issues and risks affecting own work and work of the Test and/or Application Teams.
• Develop contingency plans as necessary.
• Research problems before approaching the MaineIT application group resources or the Test Team Lead for assistance.
• Assist and guide other business testers and functional users as needed.
• Update application user guides as applicable and prepare user-friendly communication pieces that inform users of verified functional changes in the Spirit application and other technical initiatives.
• Acts as primary point of contact for issue reporting and testing requests submitted by WIC State and Local Agency users, CDP support, the Spirit User Group, and EBT Provider.
• Attend mandatory weekly scheduled Spirit application calls, such as the Change Control Work Group, Spirit Tester Call, and Morning Call sessions, to be informed of activities and testing requirements.
• Assists in managing and directing technical tasks such as set up data requests, table updates or requesting scheduled processes be run on or out of schedule to support testing initiatives and drive results.
• Develops understanding of system business requirements supported by the Test team.
• Develops, updates, and maintains testing standards, procedures, and Maine WIC Spirit Application user training guides as needed.
• Request additional Team support as needed to complete tasks and processes by balancing team capacity and schedule.
• Communicates accurate and useful status updates.
• Ability to work in a team environment.
• Completes assigned tasks with a high degree of quality and in a self-directed manner.
• Strong communication skills, both written and spoken.
• Assist in resolving incoming Helpdesk issues from Clinic users as the SME to the WIC SA team.

• Develop understanding of system business requirements supported by the Test team.
• Defines testing quality standards.
• Ensure that defined, documented, repeatable processes are in place and followed.
• Reviews and understands the Release schedule testing work plan provided by the software provider.
• Creates and completes test plans and identifies any additional criteria for acceptance not specifically stated in Dev Ops for each resolved item and/or change request delivered in the release, as published in the Release Manual and Issue repository in Dev Ops. Any questions regarding the approach should be directed to the CDP Product Owner during the designated Tester Calls.
• Ensure that test design remains within project scope, which includes User Acceptance Testing, Interface testing with the EBT Processor's live test environment, and Regression testing as needed. Results will be provided in Dev Ops and Test sheets, with pass/fail and Go/No-Go status, to the Technology Manager for release deployment.
• Reviews Entry/Exit criteria in Azure Dev Ops to determine pass/fail status and testing method to use.
• Participate in post-UAT reviews and quality assessments and new release demonstrations (Participant Portal, eWIC EBT conversion, and other WIC technology initiatives as needed).
• Assist Application Teams to plan and execute…