Customer Support Specialist; Technical

Role Overview

Peraton is seeking a Customer Support Specialist to join our team on the Department of State (DOS) Bureau of Diplomatic Technology (DT) Consular Affairs Enterprise Infrastructure Operations (CAEIO) program. The CSS will be a member of the Service Desk team, providing Tier I support to the CA/CST internal user community.

Provide remote troubleshooting support for proprietary software, desktop, network and mobile device issues, and customer requests via multiple support channels. Make outbound service calls to customers, resolve issues using Knowledgebase articles, and maintain communication with the government customer and other support team members.

The ideal candidate will have 1‑3 years of help desk/service desk experience, strong written and verbal communication skills, and attention to detail. The individual must be able to work independently, achieve productivity goals, and manage one’s time.

• U.S. citizenship
• SECRET Government Security Clearance
• 1‑3 years of help desk/service desk experience
• Ability to document ticketing information accurately
• Ability to work independently and manage one’s time
• Strong written and verbal communication skills
• Attention to detail

• Target Salary Range: $51,000 - $82,000
• Overtime
• Shift differential
• Discretionary bonus

Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law