Problem Management Specialist
Listed on 2026-06-26
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IT/Tech
Systems Administrator, IT Specialist
Role Overview
The Problem Management Specialist will oversee all aspects of the problem management lifecycle and manage a dedicated technical team. They will resolve highly complex problems using significant technical knowledge, partnering with executive leadership, senior military stakeholders, and cross‑functional teams to formulate executable remediation plans.
What You Will DoProvide governance and facilitate postmortem investigations into high-impact incidents, analyze incident trend data, assist with fault diagnosis, and maintain the Known Error Database (KEDB).
Why It Might Be a FitThe ideal candidate will have a proven track record in a supervisory or management role overseeing IT support teams and technical field operations, with advanced knowledge and experience with enterprise IT operations, desktop support, and helpdesk principles.
Requirements- BA/BS or equivalent experience and 12+ years of prior relevant experience
- Master's degree with 10+ years of prior relevant experience
- Active DoD Secret clearance
- Proven track record in a supervisory or management role
- Advanced knowledge and experience with enterprise IT operations
- 8140 compliant education, training, or certification
Pay Range $ - $
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