Help Desk Support Specialist — Incident & Ticket Expert
Job in
Virginia, St. Louis County, Minnesota, 55792, USA
Listed on 2026-07-06
Listing for:
Encode, Inc
Full Time
position Listed on 2026-07-06
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Encode, Inc is seeking a Help Desk Support Services Specialist in Virginia, Minnesota. The successful candidate will handle ticket creation, troubleshooting, monitoring incidents, and communication of progress to users. Strong customer service and communication skills are a must.
Qualifications include familiarity with ITIL, proficiency with MS Office, and a Bachelor's degree. New hires need to earn ITIL v3 Foundations Certification within 90 days. Position involves a training period followed by 3rd shift work.
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