Product Install Engineer

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice‑controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays.

The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and invests 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem‑solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems.

There is never a dull moment with us.

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services.

Our comprehensive services include proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

• Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems related to installation. Can repair issues using standard procedures or innovate to resolve system‑level problems which can have multiple causes.
• Troubleshoots and repairs complex system‑level problems based on IE3’s technical knowledge, education and training. IE3s seek help from Staff Engineers and Management when problems exceed their knowledge.
• Prepares field service reports and daily pass‑downs on installation progress and non‑conformances. Contributes to post‑activity Quality Feedback Reports.
• Obtains all necessary international travel documents and manages personal finances to ensure readiness for extended travel periods.
• Travels domestically and internationally by commercial transportation to customer sites.
• Assists junior engineers as necessary, providing guidance and technical assistance at customer sites. Can develop basic POAs and provide phone and on‑site support for junior engineers.

• Bachelor’s degree in Mechanical or Electrical Engineering or equivalent experience.

We offer a competitive, family‑friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer.