Content QA Associate

Job Overview

Drawing on a broad range of instructional and technical abilities, the Content QA Associate plays an instrumental role in ensuring quality across proprietary and third‑party products and providing functional support to the Curriculum Quality Assurance department.

• Conduct content quality assurance testing on digital‑based course assets across multiple points in the production cycle.
• Review course assets for grammar, internal consistency, accessibility (a11y), and adherence to style and design guides.
• Ensure LMS platform settings and functionality are correct.
• Produce concise and complete deficiency reports for the development team.
• Work with the development and deployment teams to remedy any deficiencies or defects.
• Support the Curriculum Quality Assurance Manager with various projects, contributing insights, and assisting as needed.
• Communicate project status, issues, and information clearly, both verbally and in writing.
• Identify emerging issues that may lead to new requirements for future process documents.
• Assist in collecting, analyzing, and interpreting quality metrics and performance data to identify trends and areas for improvement.
• Help train and onboard new team members and vendors, providing guidance and resources to ensure proficiency.
• Collaborate on opportunities for process improvement and efficiency gains within quality assurance projects.
• Own the development and upkeep of ongoing project deliverables such as documentation or checklists.
• Assist with quality assurance audits and reviews, conducting assessments of deliverables against established standards.
• Undertake additional responsibilities as assigned by the Curriculum Quality Assurance Manager or other stakeholders.
• Work independently on projects and problems, relying on own resources to resolve issues.
• Contribute effectively to cross‑functional teams.
• Adhere to the company’s defined policies and procedures.
• No formal supervisory responsibilities.

• Bachelor’s degree in instructional design, e‑learning, or a curriculum‑related field with 1–3 years of related experience, OR an equivalent combination of education and experience.
• Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.).
• Web proficiency.
• Ability to clear required background check.
• No certificates or licenses required.

• Familiarity with the K‑12 education space and/or online learning environment, with an understanding of curriculum concepts.
• Experience creating and editing end‑user content in SharePoint or similar knowledge base.
• High‑level understanding of robotic process automation and AI.
• Positive and proactive attitude, fostering a collaborative and supportive work environment.
• Ability to anticipate needs and issues ahead of time and react accordingly.
• Experience working with one or more Learning Management Systems (LMS).
• Knowledge of tools, concepts, and editing/content QA methodologies.
• Demonstrated experience training new staff on processes and procedures.
• Experience providing a high level of detail while reviewing web‑based materials for grammar, continuity, content completeness, a11y, and functionality.
• Familiarity with WCAG accessibility standards.
• Experience in proofreading/copyediting content.
• Experience with content management systems.
• Strong English grammar knowledge, including spelling, punctuation, and syntax rules.
• Experience in reviewing/testing the functionality and usability of online content.
• Passion for product improvement and user satisfaction.
• Flexible self‑starter who can work effectively independently and as part of a team in a 100% online position.
• Proven track record of meeting deadlines.
• Ability to communicate project status, issues, and information effectively and clearly, both verbally and in writing.
• Detail and process improvement oriented.
• Experience with ticketing systems (e.g., JIRA).
• Familiarity with the Chicago Manual of Style.
• Familiarity with communication tools such as Teams, Slack, Zoom, or similar.

The position is virtual and open to residents of the 50 states, D.C. Reasonable accommodations may be made to enable individuals with…