Industrial Systems Analyst, Transportation Ops

• Supports operations that call the help desk for transportation systems.

• Uses system testing tools to monitor application status and performance.

• Completes application analysis to determine if an application enhancement is warranted.

• Utilizes knowledge of applications to determine system enhancement alternatives for resolving end user requests.

• Explores options with other colleagues impacted by the proposed change to determine if there are alternative courses of action that should be pursued.

• Analyzes business impact of system enhancements to evaluate significant customer usage requirements and cost efficiencies.

• Documents business impacts of the application problems to justify the requested application enhancements.

Requirements

• U.S. citizen or otherwise authorized to work in the U.S
• Employer will not sponsor visas for position
• Must be located in the same geographic location as the job or willing to relocate yourself
• Must have a Bachelor Degree (or internationally comparable degree) or a current TFF employee
• Must have experience working in an Operations/Hub environment
• Experience in Feeder Dispatch, Yard Control, HFCS, MSD, Smart Trailer, Hub Operations or IVIS
• Experience using knowledge of applications to determine system enhancement alternatives for resolving end user requests
• Experience using in-depth techniques to uncover new information or details that are not readily available
• Demonstrates advanced knowledge of database design principles; works with users to define requirements
• Defines user rights; describes security measures like passwords, firewalls, and access rights based on user requirements; describes information organization such as classes, links, records, and fields
• Follows standard guidelines to update existing standards; provides input into developing data standards
• Reviews customer data to ensure consistent and widespread use of data standards
• Develops/executes project management plans for basic projects
• Supports initiatives with well-defined project needs and cross-functional roles
• Employs project management tools and technology (e.g., Microsoft Project, Program Management Group website, etc.)
• Uses in-depth techniques to uncover new information or details that are not readily available
• Implements strategies that minimize biases and preconceived ideas
• Recognizes the impact of technology on TFF business, services, and processes; identifies technological barriers in achieving desired objectives; maintains appropriate breadth and depth of technological knowledge for current work assignment
• Experience using knowledge of transportation applications to determine system enhancement alternatives for resolving end user requests
• Experience using in-depth techniques to uncover new information or details that are not readily available

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Hard Skills

• application analysis
• system testing tools
• database design principles
• project management
• data standards
• user rights definition
• security measures
• transportation applications
• Feeder Dispatch
• Yard Control

Soft Skills

• analytical skills
• communication
• collaboration
• problem-solving
• attention to detail
• project execution
• cross-functional teamwork
• customer focus
• strategic thinking
• bias minimization