IT Services Analyst; Contractor

Job Description Summary

The Entry‑Level Access Provisioning Technician supports the IT Service Desk and Identity & Access Management (IAM) functions by fulfilling user access requests, maintaining account permissions, and ensuring timely onboarding and support of internal systems. This role focuses on systems such as Power School, Salesforce, and enterprise email platforms and works closely with IT teams and business stakeholders. The position operates in a ticket‑driven environment, participating in recurring team coordination and handling provisioning‑related incidents and requests.

• Process user access requests for systems such as Power School and Salesforce, determining whether to create new accounts or modify existing accounts based on request details.
• Ensure proper access permissions are assigned based on role or request.
• Troubleshoot access‑related issues (e.g., users unable to log in or missing permissions).
• Work within ticketing systems to manage access and service requests, update tickets with progress, comments, and resolution details to keep stakeholders informed.
• Escalate complex provisioning issues as needed.
• Assist with onboarding activities, including ensuring new hires receive system access and coordinating provisioning needs tied to hiring and contractor lifecycle events.
• Support offboarding by removing or adjusting access appropriately.
• Collaborate with multiple IT and business teams to fulfill access needs, participate in meetings related to provisioning workflows and system issues, and help identify gaps in provisioning workflows or ticket routing.
• Document access changes and temporary workarounds for audit or tracking purposes, and maintain accurate records of provisioning actions.

• Basic understanding of IT Service Desk operations.
• Familiarity with account provisioning concepts (user accounts, permissions, access control).
• Familiar with Service Level Agreements (SLAs) and meeting established response and resolution timelines.
• Ability to follow structured processes and workflows.
• Strong attention to detail when handling access requests.
• Written and verbal communication skills for cross‑team collaboration.

• Bachelor’s degree in a technology‑related field.
• Exposure to ticketing systems (e.g., Service Now or similar).
• Experience supporting enterprise systems such as Power School, Salesforce, and email platforms.
• Exposure to identity and access management environments or teams (e.g., IAM or ITOPS).

This position is virtual and open to residents of the 50 states and D.C. No travel is required. This is a temporary/contractor role and you will be an employee of Workspend.

Salary range: $15.01 – $27.00 per hour. Compensation is based on education, experience, location, and other factors. For additional details, refer to the company’s compensation policy.

Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. If a job seeker requires a reasonable accommodation to apply, please contact