Service Platform Administrator - Business Analyst
Listed on 2026-07-14
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IT/Tech
IT Business Analyst, Business Systems & Technology Analysis
Role Overview
As a Service Now Platform Administrator - Business Analyst at Knox, you will administer the Service Now ITSM modules, configure forms, catalog items, workflows, and more. You will also gather requirements from internal stakeholders, translate operational needs into Service Now solutions, and document business processes and workflows.
What You Will DoYour day-to-day responsibilities will include administering Service Now ITSM modules, configuring forms, catalog items, workflows, and more. You will also gather requirements, translate operational needs, document business processes, and support upgrades, testing, and platform maintenance.
Why It Might Be a FitThis role is a great fit for someone with 2-5 years of Service Now administration or platform support experience, strong communication and stakeholder management skills, and experience gathering business requirements. You will have the opportunity to work on high-impact projects, contribute to a purpose-driven team, and enjoy a competitive benefits package.
Requirements- 2–5 years of Service Now administration or platform support
- Experience with ITSM
- Experience configuring forms, catalog items, Flow Designer, Business Rules, Client Scripts, UI Policies, and ACLs
- Strong communication and stakeholder management skills
- Experience gathering business requirements
- Excellent documentation skills
- Medical
- Dental
- Vision
- Life & Disability
- unlimited PEO
- employee funded 401k plan
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