Senior Business Analyst; Computer Services Officer

Senior Business Analyst (Computer Services Officer
4)

Competition #: 49214

Department: Cyber Security & Digital Solutions

Location: HALIFAX

Type of Employment: Term

Union Status: NSGEU - NSPG

Closing Date: 23-Jul-26 (Applications are accepted until 11:59 PM Atlantic Time)

At CSDS, we prioritize people - both within our team and in the communities we serve. Our mission is to redefine how Nova Scotians engage with government by creating accessible, reliable digital solutions centered around user needs.

In today’s tech‑driven world, CSDS empowers government departments with essential digital solutions to meet Nova Scotians’ expectations. As a trusted partner across government, we enable departments to fulfill their mandates with secure, user‑friendly services. From healthcare and education to public safety, we collaborate to transform how services are designed and delivered.

We don’t just implement technology; we modernize outdated systems and reimagine processes. Our agile, data‑driven approach ensures that digital services are both efficient and adaptable to Nova Scotia’s evolving needs.

Joining CSDS means contributing to work that makes a real difference. From providing vital tech support to healthcare professionals to strengthening cybersecurity and developing scalable digital platforms, you’ll play a key role in building a more inclusive, responsive government for Nova Scotians.

Together, we’re setting new standards for digital public service, delivering resilient solutions that meet today’s needs and anticipate tomorrow’s challenges.

Reporting to the Manager, Service Excellence, the Senior Business Analyst leads planning, evaluation, and implementation activities in support of our mandate for continuous service improvement. This position also supports the development, implementation, and administration of the incident management process to ensure the prompt restoration of IT services, including leading the end‑to‑end management of IT incidents and major incidents to minimize business impact and restore services as quickly as possible.

The role coordinates cross‑functional technical teams, manages escalations, facilitates stakeholder communications, ensures timely resolution of service disruptions, and conducts post‑incident reviews. The analyst also acts as a bridge between and across IT organization teams to ensure services align with defined technology solutions and business needs.

This position requires a leadership role in identifying IT problems, recommending solutions, and supporting the implementation of business process improvement initiatives to achieve operational efficiencies, program savings, improved client service, and the attainment of strategic goals.

To be successful in this role, you will have a Bachelor of Science in Computer Science plus a minimum of five (5) years’ experience or graduation from a recognized Information Technology program plus five (5) years and six (6) months experience, or an equivalent.

• Identify and manage service improvement opportunities to enhance service delivery with a focus on meeting client needs; lead continual service improvement plans.
• Manage aspects of incident management and related initiatives, including the planning and organization of a broad range of complex business enablement activities involving some uncertainty and requiring the formulation and adjustment of strategies or approaches.
• Guide effective and efficient resolution of incidents resulting in improved recovery time of business operations.
• Conduct and document analysis for trending and reporting to all levels of leadership.
• Mentor, inspire and educate colleagues in the business analysis discipline.
• Provide sound judgement and have strong analytical skills to determine system requirements, evaluate alternatives and provide sound solutions to client business problem.
• Demonstrate exceptional communication skills and political acuity.

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

• Forming and growing relationships to build trust and…