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On-Site Service Desk Lead — Northern VA VIP
Job in
Virginia, St. Louis County, Minnesota, 55792, USA
Listed on 2026-07-18
Listing for:
Peraton
Full Time
position Listed on 2026-07-18
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
Peraton in Northern Virginia is seeking an experienced Client Services Team Lead to own end-to-end service desk operations across two sites, ensuring 24x7x365 coverage and SLA compliance. You will lead service desk supervisors and a 30+ agent team, drive CSI via Service Now processes, and maintain data quality and change readiness.
In this role you will provide dedicated VIP support, partner with the CAB, forecast demand, and deliver regular performance updates to customer leadership.
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