Mobile Wireless Technician; Clearance Required

Role Overview

Join a team responsible for delivering secure, reliable mobile communications that support mission-critical government operations. As a Mobile Wireless Technician, you will provide exceptional customer support while managing the full lifecycle of enterprise mobile devices for a large federal organization.

• Provision, configure, deploy, replace, deprovision, archive, and manage enterprise mobile devices.
• Deliver and exchange mobile equipment, manage wireless service requests, and provide end-user training and technical support.

Strong customer service skills, excellent analytical and troubleshooting abilities, and experience researching and resolving hardware, software, and mobile device issues. Ability to communicate technical concepts to both technical and non-technical users.

• Active Secret Security Clearance
• Three (3) or more years of experience supporting enterprise mobile communications, wireless device management, desktop support, or a similar IT operations role
• Experience supporting federal government or Department of Defense environments is preferred
• Experience with Mobile Device Management (MDM) platforms, Apple Business Manager, Service Now, enterprise asset management systems, and commercial wireless carriers is highly desirable