Manager , Desktop Support

Role Overview

The Manager I, Desktop Support oversees daily operations for the Desktop Request Management team, providing consistent, accurate, and timely fulfillment services and ensuring a first-class end-user experience. They lead a complex team responsible for direct end-user support and fulfillment through various channels for a multi-location environment.

Responsibilities include planning, directing, and coordinating enterprise technology request fulfillment operations, overseeing IT Asset Return programs, managing operational workflows, and maintaining problem management databases.

The ideal candidate will have strong leadership skills, be able to drive team performance, and achieve operational results. They will also be able to develop and execute strategic plans aligned with branch and organizational objectives and goals.

• 5+ years of experience in a related field
• Bachelor's degree in Computer Science or related field
• Strong leadership skills and ability to drive team performance
• Ability to develop and execute strategic plans aligned with branch and organizational objectives and goals

• Competitive pay
• Generous benefits and perks
• Fierce appreciation for teams
• Opportunities for career growth and development