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Help Desk Manager: IT Ops, Identity & Telephony Lead
Job in
Virginia, St. Louis County, Minnesota, 55792, USA
Listed on 2026-07-22
Listing for:
Harmony Senior Services LLC
Full Time
position Listed on 2026-07-22
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
Harmony Senior Services LLC is seeking a hands-on leader to direct a cross-location Helpdesk. You will coach staff, set staffing models, and ensure escalation coverage while aligning with HR onboarding/offboarding and RBAC policies.
Responsibilities include managing daily helpdesk operations, owning critical incident escalation, and overseeing identity provisioning for Microsoft 365 and SaaS apps. You will manage vendor relationships (Microsoft, Ring Central, ISPs, Verizon) and Ring Central
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