IT Support Analyst
Listed on 2026-07-25
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IT/Tech
IT Support, IT Business Analyst
Role Overview
As an IT Support Analyst at ALTEN Technology USA, you'll collaborate on complex engineering challenges, supported by mentorship and career growth opportunities. You'll work with a team to deliver high-quality support to business users, meeting SLA and KPI targets.
What You Will DoProvide Tier 2/3 support for business applications, manage incidents and service requests, troubleshoot application issues, and monitor application health. You'll also maintain documentation, knowledge articles, and support procedures.
Why It Might Be a FitThe ideal candidate will have strong communication, customer service, and collaboration skills, with a proven ability to meet SLA and KPI targets. You'll be proactive in monitoring application performance, identifying recurring issues, and driving continuous process improvements.
Requirements- 3+ years of IT Support/Application Support experience
- Strong knowledge of ITIL, ITSM, and Service Now (SNOW)
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