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Senior IT Support Analyst - ITIL & SNOW; Tier 2
Job in
Virginia, St. Louis County, Minnesota, 55792, USA
Listed on 2026-07-25
Listing for:
ALTEN Technology USA
Full Time
position Listed on 2026-07-25
Job specializations:
-
IT/Tech
IT Support, IT Business Analyst
Job Description & How to Apply Below
ALTEN Technology USA is seeking an IT Support Analyst to deliver Tier 2/3 support for business applications, manage incidents, troubleshoot issues, and monitor health. This role emphasizes collaboration, meeting SLA/KPI targets, and documenting support procedures.
The ideal candidate will bring 3+ years in IT/application support and strong knowledge of ITIL/ITSM practices, with experience using Service Now to track and resolve incidents.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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