IT Technician L2

Role Overview

We are looking for an energetic IT Technician L2 to provide first and second-level IT support to users across all departments. The successful candidate will have a strong understanding of networking basics, experience with network equipment, and good troubleshooting skills. The role requires the ability to work under pressure, respond quickly to production-impacting issues, and maintain a strong sense of responsibility.

The IT Technician L2 will provide first and second-level IT support, install and configure IT equipment, support hardware and software incidents, and manage IT support tickets. The role also involves monitoring the status of IT systems, troubleshooting network connectivity issues, and ensuring compliance with Yazaki IT standards.

The successful candidate will have a strong understanding of networking basics, experience with network equipment, and good troubleshooting skills. The role requires the ability to work under pressure, respond quickly to production-impacting issues, and maintain a strong sense of responsibility.

• Bac +2 / Bac +3 diploma in IT, Computer Networks, Systems Administration, or equivalent
• Minimum 2 years of experience in IT support, network support, or industrial IT environment
• Good knowledge of networking basics: LAN/WAN, TCP/IP, DNS, DHCP, VLANs, routing, and switching
• Experience with network equipment such as switches, routers, access points, and firewalls
• Good troubleshooting skills for network, connectivity, hardware, and software incidents
• Experience with Windows operating systems, Microsoft Office, and basic endpoint support
• Basic knowledge of Active Directory, user accounts, permissions, and group policies
• Experience supporting printers, scanners, thin clients, laptops, desktops, and shop floor devices
• Ability to perform preventive maintenance and monitor IT infrastructure
• Basic understanding of cybersecurity rules, access control, and IT security best practices
• Ability to document technical actions, update network diagrams, and follow IT procedures
• Experience using ticketing tools such as Service Now or similar ITSM platforms is a plus
• Good communication skills in French and English
• Ability to work under pressure and respond quickly to production-impacting issues
• Team spirit, autonomy, discipline, and strong sense of responsibility
• Previous experience in an automotive or manufacturing environment is a strong plus

Equal employment opportunities for all persons regardless of race, color, religion, sex, age, marital status, national origin, disability, handicap, veteran status, or other legally protected status or characteristic