Operations and Maintenance Technician – Azure Landing Zone & Azure Virtual Desktop

Why AIS?

When you join AIS, you’re joining a mission-driven team that’s passionate about making a difference. You’ll work on projects that matter, alongside industry-leading experts, in an environment that fosters innovation, driving client success, and empowering our team to make a lasting impact. As an employee-owned company, we value collaboration, inclusivity, continuous growth, and shared success.

Employee Ownership :
Your contributions directly impact the company’s success, and you share in its achievements.

Continuous Learning :
Access to resources, training, and mentorship to support your professional growth.

Inclusive Culture : A workplace where diversity is celebrated, and everyone’s voice is valued.

Mission-Driven Work :
Engage in projects that make a meaningful difference for our clients and communities.

What are we looking for?

At AIS, we're looking for more than just skills - we're looking for driven individuals who are passionate about making a difference, eager to grow, and aligned with our core principles.

Working@AISAt AIS, we are dedicated to providing our employees with diverse opportunities to grow their careers while supporting a variety of impactful projects. For this position, we are seeking a talented individual to join AIS as a Senior Infrastructure Engineer.

Core Knowledge &

Skills:

Designs complex network and hybrid‑cloud solutions; implements security controls, DR/BCP, and automated IaC with deployment pipelines; performs advanced performance tuning.

Work & Complexity:
Solves complex issues, designs and delivers new infrastructure solutions, performs capacity planning, and leads advanced automation initiatives.

Quality & Independence:
Drives root‑cause analysis, enforces best practices and QA on changes, optimizes for reliability and user experience; operates with high autonomy.

Teamwork & Communication:
Leads cross‑functional efforts, mentors juniors, facilitates knowledge transfer, and aligns stakeholders with technical plans.

Consulting & Engagement:
Provides strategic input on infrastructure initiatives, recommends advanced technologies, and manages vendor relationships.

As your initial project assignment, you will support the unique needs of our client as a Operations and Maintenance Technician – Azure Landing Zone & Azure Virtual Desktop.

Title:

Operations and Maintenance Technician – Azure Landing Zone & Azure Virtual Desktop Level: Mid-Level Department:
Cloud Operations / Infrastructure Services

Reports To:

Cloud Operations Manager or Infrastructure Team Lead Position Summary The Operations and Maintenance Technician is responsible for supporting the day-to-day health, stability, and operational performance of Azure Landing Zone infrastructure and Azure Virtual Desktop (AVD) environments. This role provides hands-on administration, monitoring, troubleshooting, maintenance, and operational support across core Azure services, platform governance constructs, and virtual desktop infrastructure. The ideal candidate has practical experience supporting Azure-based enterprise environments, understands cloud operational disciplines, and can work effectively within established governance, security, and change management processes.

Key Responsibilities Azure Landing Zone Operations Support Support the ongoing operation and maintenance of Azure Landing Zone components, including management groups, subscriptions, policies, role-based access controls, and networking constructs.

Monitor platform health, configuration compliance, and resource performance across Azure environments.

Assist with administration of core Azure infrastructure services such as virtual networks, network security groups, route tables, storage accounts, key vaults, backup, monitoring, and resource locks.

Perform routine operational tasks including validation checks, configuration updates, patch coordination, log review, and issue remediation.

Support enforcement of governance and security controls through Azure Policy, tagging standards, and operational guardrails.

Assist in incident response, root cause analysis, and problem resolution for Azure platform-related issues.

Maintain operational documentation, runbooks, asset…