Analyst, Industrial Engineering

Responsibilities

• Supports operations that call the help desk for transportation systems.
• Uses system testing tools to monitor application status and performance.
• Completes application analysis to determine if an application enhancement is warranted.
• Utilizes knowledge of applications to determine system enhancement alternatives for resolving end user requests.
• Explores options with other colleagues impacted by the proposed change to determine if there are alternative courses of action that should be pursued.
• Analyzes business impact of system enhancements to evaluate significant customer usage requirements and cost efficiencies.
• Documents business impacts of the application problems to justify the requested application enhancements.

• U.S. citizen or otherwise authorized to work in the U.S.
• Employer will not sponsor visas for position.
• Must be located in the same geographic location as the job or willing to relocate yourself.
• Must have a Bachelor Degree (or internationally comparable degree) or a current TFF employee.
• Must have experience working in an Operations/Hub environment.
• Experience in Feeder Dispatch, Yard Control, HFCS, MSD, Smart Trailer, Hub Operations or IVIS.
• Experience using knowledge of applications to determine system enhancement alternatives for resolving end user requests.
• Experience using in-depth techniques to uncover new information or details that are not readily available.
• Demonstrates advanced knowledge of database design principles; works with users to define requirements.
• Defines user rights; describes security measures like passwords, firewalls, and access rights based on user requirements; describes information organization such as classes, links, records, and fields.
• Follows standard guidelines to update existing standards; provides input into developing data standards.
• Reviews customer data to ensure consistent and widespread use of data standards.
• Develops/executes project management plans for basic projects.
• Supports initiatives with well-defined project needs and cross-functional roles.
• Employs project management tools and technology (e.g., Microsoft Project, Program Management Group website, etc.).
• Uses in-depth techniques to uncover new information or details that are not readily available.
• Implements strategies that minimize biases and preconceived ideas.
• Recognizes the impact of technology on TFF business, services, and processes; identifies technological barriers in achieving desired objectives; maintains appropriate breadth and depth of technological knowledge for current work assignment.
• Experience using knowledge of transportation applications to determine system enhancement alternatives for resolving end user requests.
• Experience using in-depth techniques to uncover new information or details that are not readily available.