Claims Technician; Henrico

Title: Claims Technician (Henrico)

State Role

Title:

Admin and Office Spec III

Hiring Range: $37,500 - $39,500

Pay Band: 3

Agency: Virginia Employment Commission

Location: VEC CENTRAL OFFICE

Agency Website: https://(Use the "Apply for this Job" box below)./

Recruitment Type: General Public - G

The Virginia Employment Commission (VEC) is seeking a Claims Technician who will deliver prompt and professional Unemployment Insurance (UI) services by responding to claimant and employer inquiries, reviewing and processing initial and continued claims, resolving eligibility issues, and ensuring accurate documentation and timely benefit payments. This role gathers and enters claim information, interviews customers to determine needed actions, updates personal and payment details, meets call quality standards, and maintains compliance with federal and state requirements.

The Claims Technician also supports daily administrative tasks, processes mail, assists with special check requests, maintains organized records, and performs responsibilities related to the FTI Offset Program while contributing to an efficient and customer focused team.

Join the VEC and be part of a mission-driven agency dedicated to supporting workers, strengthening communities, and promoting economic stability across the Commonwealth. We administer Virginia’s UI benefits program with a commitment to providing customer-centered, accessible, inclusive, and impactful services to support our shared mission: lifting up Virginia, one unemployed worker at a time. The VEC is also an integral part of a historic milestone as Virginia becomes the first state in the South to offer Paid Family and Medical Leave (PFML).

Our agency will be responsible for standing up and administering this new program, which will expand the vital support we provide for employees when they need it most.

We offer paid leave; a minimum of 13 paid state holidays per year; medical, dental, vision, and life insurance options; retirement plans (including 401a Cash Match and 457 Deferred Compensation Plan for classified positions); and are a federally recognized Public Service Loan Forgiveness (PSLF) employer.

If you’re motivated by public service, continuous improvement, and meaningful work that supports opportunity for all, the VEC is a place where your contributions matter!

• Basic knowledge of claims examination and processing, accounting and cash management principles, and office operations.
• Strong customer service, data entry, and communication (oral and written) skills.
• Proficient in Microsoft software (e.g., Excel and Word), One Drive, and/or similar software.
• Ability to perform detailed work related to the tracking and resolution of claims and employer charges; collect and analyze information to make determinations; prepare and reconcile reports; record and enter information into a database; interpret and apply program requirements; work independently and as a member of a team; respond to inquiries and provide technical assistance; and prioritize workload and meet deadlines.
• Must successfully obtain and demonstrate requisite skill set (knowledge, skills and abilities) for position and meet the certification requirements, as defined by DOL, to become certified as an agency Unemployment Claims Investigator no later than one year from the commencement of the training program to remain in position.

• Experience entering and reviewing data using an automated system (e.g., VUIS or related system), providing administrative support, reviewing claims, and/or working with UI benefit programs.
• Experience working special program, TRA/RTAA, and DUA claims.

Name: VEC Human Resources / Recruitment

Phone:
We do not provide application status updates via phone.

Email:
Careersginia.gov for recruitment related questions. Emailed applications, résumés, or cover letters will not be accepted.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter…