Data Operations Customer Support Specialist

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Join us to drive positive, lasting change that moves missions and the government forward!

The Data Operations Customer Support Specialist will provide technical support for data-related issues.

• Troubleshoot problems with data access, quality, and availability, collect customer feedback for continuous improvement, and ensure support activities adhere to data security policies.
• Respond to and resolve customer tickets related to data services, diagnose complex data-related problems, and coordinate with technical teams for issue resolution.
• Develop and maintain knowledge base articles for common data issues, create and update documentation for data services, and train users on data access and utilization.
• Monitor data service health and performance, track and report on support metrics and customer satisfaction, and identify patterns in support requests to drive improvements.
• Participate in change management processes for data services, communicate service disruptions and maintenance activities to users, and collaborate with data engineering teams to enhance service reliability.
• Establish support procedures and escalation paths, implement proactive monitoring to identify potential issues before they impact users, and maintain awareness of the data platform roadmap to prepare for supporting new features.

• Candidates must meet one of the following three areas:
• Advanced Degree:
• Bachelors degree in one of the following fields:
  Computer Science, Cybersecurity, Data Science, Information Systems, Information Technology, or Software Engineering.
• Equivalent Training:
  Completion of one of the following accepted training programs:
• M09DS
  J1
• A-531-0021
• A-260-0061
• A-260-0100
• A-202-1304
• W-101-0111
• A-150-2300
• A-102-0116
• A-102-3132 (ISCRS)
• A-113-0205
• A-113-0175
• A-113-0018
• A-113-0382
• A-113-0027
• A-113-0383
• A-113-0175
• A-113-0202
• A-113-0233
• A-531-0150
• A-531-0100
• A-150-2300
• Technical Support Specialist (Intermediate) Playlist
• Professional Certification:
  Holding one of these certifications:
• CND
• GFACT
• GSEC
• Security+
• 4 years of experience providing technical support for data operations in complex environments.
• Demonstrated expertise in troubleshooting data issues, customer service, documentation, and knowledge management
• Must meet DoD 8140 requirements

• Active Secret, Top Secret, TS/SCI, or TS/SCI with Polygraph clearance required, depending on position

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is shown below.

Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed Final date to receive applications.

The pay range for the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland is:

$78,600—$160,200 USD

As a company…