Social Media Associate Arlington, VA
Listed on 2026-09-08
-
IT/Tech
Social Media Marketing, Digital Marketing -
Marketing / Advertising / PR
Social Media Marketing, Digital Marketing
Social Media Associate
- CoStar Group
- Arlington, VA
Job Description
Who isCo Star Group ?CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly uniqueand valuable offeringstoour customers.
We’vecontinually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliverforour customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.
Social Media Associate
Arlington, VA | In office, Monday-Friday
The Social Media Associate owns social media community management, listening, and performance reporting for CoStar Group and CoStar. This role protects and enhances brand reputation, strengthens customer relationships, and generatesthe insights that power organic content, boosting (paid social), and employee advocacystrategy across the parent company and flagship product.
Responsibilities Community Management:Monitor and engage with CoStar Group and CoStar’s socialmediacommunities across platforms daily, including comments, DMs, mentions and tags.
Implement strategies to grow and nurture online audience engagement that reinforce our brand voice.
Respond to community inquiries and feedback promptly and professionally, proactively identifying opportunities for deeper engagement.
Escalate product- or service-related questions to the appropriate internal stakeholders and track resolution.
Monitor daily media coverage and translate relevant coverage into timely socialmediaengagement or content opportunities.
Support and help refine the team’s social media moderation and crisis management protocols.
Strategically follow employee advocates, clients, prospects,and community partners.
Monitor compliance with social media guidelines and elevate brand risk as needed.
Monitor socialmediaconversations to surface decision-ready insights for marketing, sales,product, HR, and analytics teams.
Build andmaintainlisteningqueries, refining them regularly to ensure accurate, high-signal data capture.
Partner with social media and analytics teams to connect listening insights to strategic contentfeedbackloops.
Track and analyze community engagement and listeningmetrics, delivering insights to improve strategy.
Monitor organic social media content performance and surface recommendations for optimization.
Reconcile and analyzeboosting (paid social) campaign performance and audience datato informoptimizations.
Organize Employee Advocacyusers into teams andgroups to streamline reporting.
Measure employee advocacy program effectiveness and recommend improvements to reach and participation.
Develop and driveconsistentreporting cadence:weeklyteamchatstandups, monthly management reports, and quarterly business reviews.
Proactivelymonitorand shareplatform updates and emerging social media trends to ensure social media community management, social listening, and reporting strategiesremainaligned with current best practices.
Support social media team with organic social, boosting (paid social), and employee advocacysurges and coverage as needed.
Bachelor’s degree in Marketing, Communications, Journalism, Public Relations, Sociology, Psychology, English, or a related field,from an accredited, not-for-profit, in person, University or College.
2+ years of experience in social media, public relations, customer service, communications, orrelated fields.
1+ years of experience with Sprout Social or a similar…
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