IT Integration Specialist

Title: IT Integration Specialist

State Role

Title:

Information Systems Support III

Hiring Range: up to $90,000.00 - $ + State Benefits

Agency: Indigent Defense Commission

Location:ADMINISTRATIVE OFFICE 200

Agency Website:www.vadefenders.org

Recruitment Type: General Public - G

The Virginia Indigent Defense Commission (VIDC) is seeking a well-rounded, dynamic IT professional to join the agency’s statewide IT support team as our IT Integration Specialist. The VIDC is dedicated to protecting and defending the rights and dignity of clients through zealous, compassionate, high-quality legal advocacy. The IT department is equally dedicated to this mission. This recruitment seeks to fill this new position with a motivated, creative-thinking IT Integration professional seeking a mission-oriented career opportunity.

This position is on site at our Administrative office and reports directly to the CIO and is employed at-will.

Duties:

System Administration: Acts as part of a team that administers Google Workspace, Cisco network and telephony environment, Active Directory, Windows Update Services, VMWare, cloud/SAAS products, endpoint management and ticketing systems. Triage and manage system outages and necessary communication pathways between vendor and stakeholders until resolved.

Identity Management: Perform directory services and related application onboarding and offboarding activities for staff, interns, volunteers, and contractors, including account creation, access changes, and account termination. Maintain user accounts in accordance with established procedures for state and industry best practices and policies.

Updates and Maintenance: Monitor the patch release pathways for new updates as well as forums for potential issues and mitigating practices. Plan and roll out Windows operating system updates for supported computers and systems and monitor completion to 100%. Ensure workstations receive required security updates and patches in accordance with organizational procedures. Identify systems that are not successfully receiving updates and take corrective action.

Maintain appropriate records and reports regarding patch status and outstanding update issues. Escalate to management systems that remain vulnerable or cannot be successfully updated.

Project Coordination: Maintain awareness of assigned project milestones, deadlines, and deliverables, track progress against established project plan, assess necessary resources, and elevate at risk scenarios immediately to the IT Director. Follow up with responsible parties on outstanding tasks. Assist in confirming that project deliverables have been completed and tested. Perform stakeholder engagement and requirements gathering RE business needs, technical requirements, user expectations, and operational constraints.

Coordinate meetings, schedules, technical activities, and communications associated with assigned projects.

Technical Support: Serve as an alternate/backup IT help desk contact with the field, and track completion of and establish customer expectations for service related inquiries utilizing the Help Desk ticketing system. Respond timely to hardware, software, network communications, and other questions via telephone, the IT support mailbox, remote network connection to user’s computer or office network daily. Provide on-site support as needed.

Investigate and resolve hardware, software, network, telecommunications, and application issues. Follow-up with customers on service outages and coordinate service resolution and updates with IT staff colleagues. Ensure IT support actions provide a diagnosis as well as a corrective plan of action at all times. Perform research to troubleshoot issues when the solution is unknown. Assist with asset management, equipment deployment, replacement and lifecycle tracking.

Work with end users and vendors to diagnose and resolve technical issues.

IT Integration: Assist with office moves, expansions, and internal reconfigurations by coordinating technology requirements with other departments, office representatives, facilities personnel, contractors, vendors, and IT leadership, and ordering and tracking installation of…