UX Designer, Researcher

• Plan and conduct user research through interviews, contextual inquiry, observation, usability testing, surveys, and task analysis
• Translate research into actionable recommendations, personas/user profiles, journey maps, task flows, usability findings, and prioritized design opportunities
• Design and improve People Soft HCM experiences using Fluid UI concepts, including homepages, tiles, navigation, responsive pages, search, forms, dashboards, and end-to-end workflows
• Create wireframes, mockups, prototypes, interaction specifications, and other design artifacts
• Collaborate with People Soft developers, functional analysts, product owners, testers, and business stakeholders to refine requirements and ensure feasible implementation
• Evaluate People Soft pages and workflows for usability, consistency, efficiency, and accessibility
• Conduct iterative usability testing and incorporate findings into subsequent design iterations
• Develop and maintain UX standards, reusable patterns, design guidance, research repositories, and supporting documentation
• Apply Section 508, WCAG, keyboard navigation, screen-reader, readability, and other accessibility considerations
• Use user feedback, analytics, help desk trends, and observed task performance to prioritize UX improvements
• Participate in Agile/SAFe activities, including backlog refinement, design reviews, demonstrations, acceptance discussions, and release coordination
• Partner with training, knowledge management, digital adoption, and help desk teams
• Perform other duties as assigned

• Must be a U.S. Citizen with an active Secret security clearance
• Bachelor's degree in Human-Computer Interaction, UX Design, Human Factors, Psychology, Information Systems, Computer Science, Design, or a related field; equivalent experience may be considered
• 3+ years of hands‑on UX design, user research, interaction design, or human‑centered design experience supporting enterprise applications or complex digital products
• Hands‑on experience with People Soft HCM and People Soft Fluid UI, including enterprise workflows, navigation, pages, transactions, and packaged‑application constraints is a plus
• Demonstrated experience conducting interviews, observation, usability testing, task analysis, research synthesis, and communicating actionable findings
• Strong interaction design skills creating personas/user profiles, journey maps, task flows, wireframes, prototypes, mockups, and design specifications
• Experience with modern UX design and prototyping tools such as Figma, Adobe XD, Sketch, Axure, or comparable tools
• Strong communication and facilitation skills, with the ability to explain design rationale and collaborate with technical and non‑technical stakeholders
• Knowledge of Section 508 and WCAG standards and experience incorporating accessibility testing and inclusive design practices
• Experience working in Agile, SAFe, or similar delivery environments
• Experience supporting federal or DoD enterprise systems in secured or highly controlled environments is preferred
• UX, human‑centered design, accessibility, or related professional certification is a plus

Demonstrates expertise in UX design and user research, with a strong focus on People Soft HCM and Fluid UI. Proficient in creating design artifacts and ensuring accessibility compliance while collaborating effectively with cross‑functional teams.

• UX Design
• User Research
• People Soft HCM
• Accessibility Standards
• Agile Methodologies

• Interaction Design
• Usability Testing
• Task Analysis
• Wire framing
• Prototyping
• Journey Mapping
• Design Specifications
• Research Synthesis
• User Feedback Analysis
• Human‑Centered Design

• Strong Communication
• Facilitation Skills
• Collaboration

• UX Certification
• Human‑Centered Design Certification

• Section 508
• WCAG
• Enterprise Applications
• Digital Products
• Federal Systems

• Figma
• Adobe XD
• Sketch
• Axure
• People Soft Fluid UI