DCSA Senior Customer Support Requirements Analyst

Forge is a global solutions provider. We are a proud, certified woman-owned, service-disabled, veteran-owned small business (WOSB, SDVOSB) ignited to redefine the traditional Gov Con mold, deliver innovations, and elevate collective impact. We are known as international problem fixers who only pursue work where we can truly make a difference. We are deeply integrated members of trusted client communities, energized and honored to be partners in questioning and solving human challenges worldwide.

Forge strikes a precise balance between empowering autonomy and emphasizing the necessity of belonging to a connected network of people and initiatives. It's led to a new echelon of collective excellence- one that continues to lead to monumental growth - and built a dream team of top-tier, collaborative, 'get-it-done' experts.

Our culture is everything. People come first. Our culture is built around a diverse group of employees empowered to think in different directions, a leadership team that trusts employees to lean in to unique greatness, and an operations team that deploys programs to support employee well-being and growth - both personally and professionally. We treat Forge like a co-op, where staff input drives corporate action.

With a 93% retention rate, it's evident that once we hire great people, we keep them. We're rated #2 Best Medium Business in all of Virginia, and we are a multi-year, multi-award winner of the Fortune® Magazine Best Workplaces in Consulting & Professional Services™, Best Medium Workplaces™, and Best Workplaces for Parents™. Based on employee feedback and independent analysis, we have been certified as a Great Place to Work™ for six consecutive years.

In addition to recognition for top workplace culture, our growth earned us a spot on the 2024 and 2025 Inc. Magazine 5000 List of the Fastest-Growing Companies in America, and the Women Presidents Organization (WPO) and J.P. Morgan Chase named us one of the 50 Fastest-Growing Women-Owned/Led Companies nationally. But most importantly, we're proud to be a company that puts people first.

The future of Forge is exciting and evolving - as capability and community remain the battle rhythm sustaining transformative success. We're searching for those who want to work hard, play hard, give back, and enjoy life. If this resonates with you, then come make a difference at Forge.

DCSA Senior Customer Support Requirements Analyst

Forge is seeking a full-time Project Specialist / Senior Customer Support Requirements Analyst assigned to the Defense Counterintelligence and Security Agency (DCSA) in support of the Acquisition and (Use the "Apply for this Job" box below). - serving as the liaison for customer requirements, business process reengineering, IT capability requests, and system requirements specification and analysis. This position is contingent on the award of the contract and the grant of funding.

Key responsibilities of the candidate will be (but aren't limited to):

• The Senior Customer Support Requirements Analyst shall support requirements analysis for Enterprise Operations (EO) and Customer Support (CS), providing technical expertise, tracking, and recommendations to the Customer Support Office.
  
  SPECIFIC TASKS:
• Serve as the liaison for customer requirements, business process reengineering, information technology capability requests, system requirements specifications and analysis, and other initial planning activities of IT investments.
• Provide first-tier customer support in the administration of contracts; communicate and collaborate proactively and politely with external and internal customers; track all points of customer engagement, address customer queries, and identify ways to improve…