Mission Support Team Section Lead - Ground

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Raytheon brings the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. We deliver solutions that help our nation and allies defend freedoms and deter aggression, creating a safer, more secure world. Join us and help shape the future of aerospace and defense.

At Global ISR Sensors & Software we are world leaders in high altitude electro-optical, infrared, multi-spectral imaging sensors and ground support systems, employed by the U.S. and foreign military in time critical intelligence, surveillance and reconnaissance operations. Our passion is to support the Warfighter and this demands excellence in everything we do, from the talent we recruit to the highly-engineered systems we deliver.

Raytheon is actively searching for a Mission Support Section Manager to lead a team of intermediate to experienced Field Service professionals. This manager reviews escalated issues, establishes and maintains a good relationship with key customers, and responds to escalated complaints from high-profile customers. Responsible for maintaining training and audit/assessment programs and training field service staff. This manager will serve as a technical team leader of systems administration subject matter experts to the customer for all support requirements in a fast paced distributed ISR environment.

Team responsibilities include image quality analysis, data flows management, troubleshooting and implementation of corrective actions while monitoring the health and status of equipment. Mission Support serves as the first responder to all issues related to the Raytheon product line by executing various system administration functions.

Coordinates, prioritizes and resolves issues encountered by a more experienced team/multiple teams. Reviews escalated issues that will impact the business and provide recommendations for solutions. Manages more experienced team according to established programs and objectives. Contacts customer, collects feedback, and establishes and maintains good relationship with key customers. Responds to complaints of high-profile customers, carries out the customer satisfaction investigation, and establishes the appropriate improvement plan.

Coaches team members to ensure operational achievements are met. Maintains training and audit/assessment programs to ensure implementation and effectiveness of internal controls.

Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and a minimum of 8 years of prior relevant experience unless prohibited by local laws, regulations. Experience with solving technical problems with product and systems expertise, capable of performing rapid, accurate assessments and delivering actionable, technically sound solutions to customers. Experience in system administration, monitoring and troubleshooting system data flows within a complex distributed environment.

Experience in ISR sensor planning and/or collection management experience. Experience with (Air Force Distributed Common Ground System) AF DCGS and/or national-level intelligence agency experience. Either possess or can quickly obtain a CompTIA Security+ certification within 6 months. Active and transferable TS/SCI U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for the required security clearance.

Excellent communication and interpersonal skills are a must. Integrity, reliability, and dedication in a team environment are a must. Experience creating/maintaining user accounts, monitoring system utilization, installing applications and operating system upgrades, and installing/troubleshooting software is desired. Scripting experience in UNIX/Linux environments, Windows server support experience and knowledge in Virtual Machine (VM) based architectures is desired. Imagery analysis skills in an intelligence…