Customer Service Delivery Driver

Job Description

This position works closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. You will also be responsible for delivering products to customers from Sherwin-Williams stores in a safe and timely manner using Company vans or pick‑up trucks.

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Process sales transactions accurately and in accordance with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Load, transport, and deliver items to customers in a safe, timely manner
• Assist with loading and unloading items from vehicles
• Maintain the store vehicle and alert the supervisor to repair and servicing needs
• Adhere to assigned routes and follow time schedules
• Comply with all laws, traffic regulations, safety procedures, etc., when driving a vehicle
• Prepare reports and other documents relating to deliveries
• Operate equipment and machines such as cars, trucks, and forklifts

• Must be at least 21 years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver’s License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• Internal Sherwin‑Williams employees must have received at least a “meets expectations” (3) rating on the most recent performance appraisal
• Internal Sherwin‑Williams employees must have completed all HR Cloud eLearning courses required for the current position

• High School diploma or GED
• At least one (1) year of experience working in a delivery, retail, or customer service position
• Previous work experience selling paint and paint‑related products
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

Life: rewards, benefits, and flexible options to enhance health and well‑being
Career: opportunities to learn, develop new skills, and grow your contribution
Connection: an inclusive team and commitment to broader communities

Sherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or contract.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.
As a VEVRAA Federal Contractor, Sherwin‑Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.