Family Member Program Manager NFRegular

Overview

Accepting applications. Open & closing dates: 01/28/2026 to 02/11/2026. Salary: $60,000 to $70,000 per year. Pay scale & grade: NF 04.

Location:

Norfolk County, VA. Telework eligible:
No.

Travel required:

25% or less – varies. Relocation expenses reimbursed:
No. Appointment type:
Permanent.

Work schedule:

Full-time. Service:
Competitive. Promotion potential: NA. Job family (Series): [information not fully provided]. Supervisory status:
No. Security clearance:
Drug test:
No. Announcement number: 75963. Control number: . This job is open to:
Open to Public.

Manages and serves as the installation subject matter expert of the Exceptional Family Member Program (EFMP). Oversees the EFMP case management system and ensures effective exchange of resource information and support between staff and EFMP families. Oversees facilitation and coordination of resources between agencies, related resource offices, medical and recreational facilities, community services agencies and private organizations to improve services. Serves as the Program Manager to independently oversee day-to-day operation of the EFMP ongoing program that encompasses mission, function, operation, activity, laws, rules and regulations authorized and funded by the agency.

Determines appropriate products or services for customers and defines program scope, requirements and deliverables. Develops, modifies or provides input to project plans and implements program plans to meet objectives. Coordinates and integrates project activities. Manages leads or administers project resources. Monitors project activities and resources to mitigate risks. Implements or maintains quality assurance processes. Makes improvements, solves problems or takes corrective action when problems arise.

Conducts presentations or briefings on all aspects of the program. Participates in phased, milestone and final program reviews. Identifies program documentation requirements or procedures. Develops and implements program marketing plans. Conducts a quarterly Special Needs Forum, open to family members to address needs and concerns. Participates in the Special Needs Evaluation and Review Team (SNERT) per Marine Corps Order 1754.4B.

Manages the installation EFMP Respite Care Program. Assesses program operations and monitors progress toward organization goals and evaluates and adjusts to improve the program. Develops minimum standards governing the EFMP program, policy, procedures and personnel. Addresses matters involving difficult technical problems, application of new or questionable techniques and methods, clarification with the team leader or higher-level supervisor, and further explanation and negotiation with the Director.

Explains regulatory and legal requirements relevant to problem situations. Formulates, administers and monitors the operating and capital budget for the EFMP program area. Identifies cost centers. Monitors expenses.

Conditions of employment

• See Duties and Qualifications

• Bachelor’s degree from an accredited college or university in human services or a related field appropriate to the work of position AND four years of knowledge and experience that demonstrates skill to independently oversee day-to-day operation of an Exceptional Family Member Program, OR an appropriate combination of education and experience that demonstrates possession of knowledge and skill equivalent to that gained in the above, OR significant experience that demonstrates that the applicant has acquired the knowledge, skills, and abilities equivalent to that gained in the above.
• Must have skills to monitor a complex case management system, review and recommend approval or disapproval of related program plans and materials; analyze and develop proposals or provisions in terms of impact on program resource requirements; develop new and revise operating procedures and standards to incorporate provisions that affect operating activities and requirements; conduct reviews of the administration and operation of the program and provide subject matter advice.
• Must have the skill to supervise employees in the accomplishment of work. Knowledge of human…