Family Services Program Manager - Permanency and Protective Services; Chesterfield-Colonial Heights

Hiring Range: $83,239 to $97,807

Full Time or Part Time: Full Time

CLICK LINK

TO APPLY:

Family Services Programs Manager - Permanency and Protective Services | Job Details tab | Career Pages

Customer

Experience:

It's Our Business, It's Our Passion.

The Chesterfield-Colonial Heights Department of Social Services is looking for two Family Services Program Managers to provide leadership and program oversight to the Family Services Division. One program manager will focus on Protective Services (child protective services, family preservation and adult protective services), while the other would have a focus on the teams that provide more long-term case management services like Permanency Services (foster care/adoption), in-home;

and a specialized team for families impacted by substance use. The ideal candidates are visionary leaders who use strengths-based and solution-focused approaches in all aspects of leadership and program oversight.

What You Do and How You Do it:

The Family Services Program Managers will work collaboratively with front-line staff, community partners and leaders to bring about system change and process improvements. Under the general supervision of the Assistant Director for Family Services, you would be responsible for managing aspects of program development, process improvements, quality assurance and staff development for Family Services programs. Both Manager positions will work collaboratively with front-line supervisors to ensure seamless delivery of services, ongoing cross team communication and promote strategies for consistent performance expectations throughout programs.

You will regularly engage in the evaluation of program processes, effectiveness and quality of service delivery. You should be able to track and monitor outcomes using strengths-based, trauma-informed and proven quality assurance methods. As a Program Manager, you will collect and analyze data to guide program evaluation and process improvements including compiling, interpreting and disseminating program data and information. You will be expected to provide ongoing education and training to supervisors and staff regarding best practice changes.

You will collaborate with internal and external partners in the best interest of the agency and citizens and work collaboratively with supervisors and staff to establish performance measures and processes for consistent performance evaluation. You should be able to promote the department’s vision, values, and mission and model the agency’s leadership philosophy in all aspects of service delivery. You will review and evaluate service effectiveness using data and various program evaluation methods, respond to and prepare reports.

Both Program Managers will be expected to serve as an active participant on the Family Services leadership team and the agency-wide leadership team. As a Program Manager, you’ll also be expected to apply knowledge of Virginia policies in children’s and adult services and other applicable programs and assist in budget preparation. Perform other work as required.

Here’s What You Need:

• Minimum of a bachelor’s degree in a Human Services field or minimum of a bachelor’s degree in any field with a minimum of two years of appropriate and related experience in a Human Services area required (Section 22
  
  VAC
  40-670-20 of the Administrative Code of Virginia)
• Considerable knowledge of the principles and practices of social service administration; social work/case management theory and practices; managerial principles and practices; other county, state and community services and resources available; client population required.
• Work experience in developing/implementing/monitoring/managing case plans and overseeing caseload management required.
• Experience managing and supervising professional involved in social services programs required.
• Or an equivalent combination of training and experience.
• Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable.

We’re Looking for Ideal Candidates Who Have:

• Master’s degree in social work or a related field and two years of experience in Social Work or related field preferred
• Work…