Family Services Supervisor - Child Protective Services Supervisor; Albemarle

Hiring Range: $84,916 to $93,855

Full Time or Part Time: Full Time

Performs complex, professional, technical, and administrative work in the development, implementation, and management of designated programs. Coordinates activities with other departments, the workforce center, and other community partners. Actively participates in organizational development, management, and leadership of the Department of Social Services, which is a high-performance, inclusive, and equitable team-based organization.

• Supervises an inclusive team in multiple program areas to ensure the effectiveness of and compliance with local, state, and federal regulations.

• Supervises and coordinates the operation of professional casework, budgets, and support functions of a high‑performing team;
• Provides supervision within operational team framework via case conferences, and quality assurance audits; manages appeals to determine appropriate service provision; reviews difficult or problem cases; gathers pertinent data and evaluates criteria in making recommendations and case actions;
• Conducts key partner management with professional organizations and professionals at the local, regional and state levels; conducts research to identify, advocate and assist the community and other key partners with developing resources/best practices for area of assignment;
• Manages and assesses the performance of the designated staff; arranges and provides training; recommends personnel actions such as hiring, advancement, and discipline;
• Maintains a database and coordinates the preparation of key performance measures, strategic planning efforts, and prepares for the growth in the needs for designated program services by data collection, management, and analysis for recommendations to the Department and state teams;
• Briefs the Director, Leadership Team, and other management staff on local, state, and federal legislative issues that impact designated staff and teams;
• Serves on management teams, task forces, boards, and committees on behalf of the Department on local and state levels; coordinates or assists with special projects or events;
• Provides coverage on an on‑call basis for emergencies;
• Performs other duties as required

• Thorough knowledge of the philosophies, objectives, practices, and techniques of social work and counseling;
• Thorough knowledge of current social, economic and health problems;
• Thorough knowledge of the techniques and means of effective supervision, including interviewing, counseling, and investigating;
• Thorough knowledge of the principles and techniques of family services, public assistance, or protective service work;
• Thorough knowledge of the programs, laws, and procedures of public assistance programs of the area of assignment;
• Thorough knowledge of community resources for social services;
• Thorough knowledge of the legal/judicial process relative to the area of assignment;
• Demonstrated ability to provide trauma‑informed care;
• Ability to plan, organize, assign, and supervise the work of a staff of caseworkers and to train and instruct subordinates;
• Ability to communicate complex ideas effectively, orally, and in writing;
• Ability to establish and maintain effective working relationships with clients, officials, employees, and various parties to cases;
• Ability to analyze situations to make sound judgments within the framework of existing laws, policies, and regulations.

• Minimum of a bachelor’s degree in a Human Services field or a minimum of a bachelor’s degree in any field with a minimum of two years of appropriate and related experience in a Human Services area.
• Considerable experience in assigned program area/human services programs and completion of required training programs.
• Additional requirement of supervisory experience or work experience in a leadership role and considerable experience in human services programs or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.
• Workers in this position are required to drive and they must meet the eligibility…