Assistant Manager
Listed on 2026-02-19
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Management
Banking & Finance, Financial Manager, Business Administration -
Finance & Banking
Banking & Finance, Financial Manager, Business Administration
Assistant Manager - Gloucester Branch
TBD, Virginia
1st Advantage Federal Credit Union is currently seeking a full time Assistant Manager to support our Gloucester Branch. Scheduled hours will be 40 hours per week between the hours of 8:00 a.m. to 5:30 p.m. Monday through Friday.
This Assistant Manager is responsible for providing service to Members in the branch as well as ensuring that day‑to‑day operations are running efficiently. Support and ensure scorecard and Real‑time coaching is conducted with every Colleague on a monthly basis. Responsible for achieving and exceeding five key objectives: sales, retention, revenue growth, member contacts and member satisfaction.
1st Advantage Federal Credit Union has been serving members in the Hampton Roads community since 1951. We provide financial products and services that help members get ahead, while volunteering our time and resources to civic organizations and nonprofits that share our mission to improve life for each other. Be part of something special. Join 1st Advantage as a colleague and support our community members.
Benefits- Dollar‑for‑dollar matching 401(k) plan to 4% of earnings
- Choice of three medical plans
- Flexible Spending Accounts
- Health Savings Accounts
- Choice of two Dental plans
- Vision
- Basic Life & AD/D Insurance – no cost
- Optional additional life insurance for colleagues, spouses, and children
- Long‑term Disability Insurance – no cost
- Short‑term Disability Insurance – no cost
- Employee Assistance Program – no cost
- Critical Illness, Accident, and Hospital Indemnity Plans
- Generous paid time off accrual program
- 11 Paid holidays
- Pre‑paid legal services
- Pet Insurance
- Discounts on consumer loans and mortgages, increases on savings products, and much more!
To be considered for this opportunity, please submit your fully completed application and resume through our website.
Essential Functions & Responsibilities- Branch Leader. Coaching Colleagues around the 1A Way, REAL process, and Member experience related skills.
- Manages the top level of Member relationships by consulting, recommending, and closing products and services. Ensures sales, revenue, and retention goals are met for their branch.
- Provides supervision and leadership to all branch colleagues to include writing performance appraisals and writing and delivering disciplinary actions in a timely manner.
- Perform other job‑related duties as assigned.
- To coach a cohesive, highly trained and motivated staff, sufficient to meet daily branch responsibilities.
- To maintain a thorough knowledge of and consistently adhere to credit union policies and procedures.
- To model all behaviors and duties expected of immediate direct reports.
- To promote partnership between branch Colleagues and other lines of business with 1A.
- To take ownership of any Member or Colleague problems/issues until complete.
- Ability to delegate certain tasks to direct reports and to be organized and efficient with your time.
- To consistently achieve a minimum of 85% of your individual scorecard goals.
- To achieve a minimum of 85% of all assigned branch goals.
- To maintain a professional work environment and businesslike appearance and ensure that 1A Image Standards are adhered to in the workplace.
- Oversee the mentoring of new colleagues to ensure that they receive the training and support that is required for new colleagues.
- Proactively demonstrates the 1st Advantage FCU core values of accountable, adaptable, driven, dependable, and fun.
Experience Minimum of one year of management or supervisor experience. Minimum of three years of related experience in a full‑service financial institution.
Education College degree in finance, accounting, or a related area, or an equivalent combination of experience and training.
Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first‑level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills Ability to plan, organize and direct branch activities and staff.…
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