Community Case Manager

Overview

Under general supervisor, this non-exempt position provides ongoing case management services and monitors the care, discipline, supervision, safety and security of juveniles assigned to Community Connections Programs in the counties of King William, King & Queen, Charles City County, Middlesex, and New Kent. Reports to the Director of Community Connections. This is a grant-funded position and continued employment is contingent upon funding.

Serves as an assigned liaison for juveniles entered into court-mandated community outreach programs within the Department of Juvenile Justice (DJJ); conducts initial interviews of participants; initiates and processes required documentation; and provides program orientation and expectations for monitoring and reporting based on individual program reporting requirements.

• Maintains documentation of all contacts and communications; prepares court reports for referring agencies or sources prior to the juvenile’s court date(s); and conducts case management functions to include home visits and/or onsite supervision to monitor, observe and report on juveniles.
• Interacts daily with Probation Officers, Court Clerks, parents, and others; provides stabilization through predictable structures, clear expectations and positive behavior support; and participates in assessment, goal setting and program planning which may include individual support plans.
• Intervenes in crisis situations; recommends behavior modifications and enforces appropriate actions to include meeting with referral sources; and maintains documentation to track individual progress during program participation.
• Plans, coordinates or schedules group activities including educational, cultural, and social activities related to the specific program; supports individuals to function with restrictions in their own homes; may provide guidance regarding daily life skills, social skills and behavior management; and testifies in court when subpoenaed.
• Performs other duties as assigned.

• Juvenile Justice – Knowledge of the criminal justice system and behavior observation techniques, principles, theories and practices to include enforcing facility rules, juvenile law, regulations, and applicable legislation, crisis intervention, and verbal and physical intervention skills.
• Case Management – Knowledge of case management techniques, principles and practices to evaluate and coordinate the delivery of public assistance to customers and their families.
• Safety and Security — Knowledge of common safety rules, regulations, procedures and practices to include effective restraint techniques, basic first aid and CPR.

• Judgement/Decision Making – Evaluates and responds quickly to situations in a firm and tactful manner. Diffuses emotional situations and offers solutions. Consider the relative costs and benefits of potential actions to choose the most appropriate one.
• Interpersonal Relationships – Develops and maintains cooperative and professional relationships with customers, employees, managers, and representatives from other departments and organizations.
• Computer Skills – Utilizes a personal computer with word processing, spreadsheet and related software with reasonable speed and accuracy.

• Time Management - Ability to plan and organize daily work routine as well as juveniles’ activities. Establishes priorities for the completion of work in accordance with sound time-management methodology.
• Communication – Ability to communicate ideas effectively, including the preparation of reports and logs. Ability to listen and understand directions, information and ideas presented verbally and in writing.

Requires a Bachelor’s degree in Criminal Justice, Counseling or closely related field and 1 to 2 years of related experience, or an equivalent combination of education and experience.

• An acceptable comprehensive background investigation to include a local, state, and sex offender criminal history check, as well as FBI Fingerprinting; a valid driver’s license with an acceptable driving record, and a pre-employment drug test.
• Individuals in this job classification cannot be listed as having a founded child abuse or neglect complaint.