Branch Manager

Overview

Yorktown
Yorktown Branch
4822 George Washington Memorial Hwy
Yorktown, VA 23692, USA

Langley Federal Credit Union is hiring for a Full Time Branch Manager to work on-site from our Yorktown Branch in Yorktown, VA.

Assumes overall responsibility for growing the assigned branch's business and helping Langley succeed. Effectively manages the members' demands, including defining effectiveness and success for teammates, targeting resources to ensure success, and reviewing if actions are relevant and effective to the organization's overall goals. Leads staff and utilizes resources to provide members of Langley with impeccable service. Trains staff to use consultative selling to offer financial products and services that meet or exceed members’ needs.

Provides Branch Services Staff with ongoing individual coaching to support their continued development. Develops new business for Langley through community outreach and networking.

• Grows market share of loans and deposits.
• Conducts business development activities that help form and expand member relationships.
• Represents Langley in the community at civic and professional events.
• Drives branch results that align with the achievement of Success Sharing goals.
• Supports and coaches the sales and service culture at all times by providing weekly, monthly, individual, and team coaching.
• Supervises operational and administrative activities, including payroll, scheduling, balancing, opening, and closing.
• Delivers ongoing feedback on staff performance and development.
• Fosters teamwork by professionally interacting with peers, supervisors, and other Langley employees.
• Serves as a mentor and role model for all staff, including on-site training.
• Participates actively in cross-departmental collaboration to ensure effective and efficient communication.
• Participates in ongoing evaluation of processes and procedures to ensure the member experience is met.
• Assists in developing and implementing cross-departmental initiatives, improving efficiencies and processes throughout the Credit Union.
• Processes new accounts, additional share types, and IRAs following policies to ensure compliance with BSA and US Patriots Act laws.
• Processes consumer loan products and services, including personal, auto, home equity line of credit, and credit cards, ensuring compliance with federal regulations and credit union policies and procedures.
• Processes all types of transactions for members, including balance inquiries, transfers, payments, loan advances, account openings, and all other requests.
• Complies with all Credit Union policies and regulatory requirements.
• Works at other branch locations as needed.

• Bachelor's degree in a related field or four years of experience in a financial institution or sales or service experience advising customers when choosing between options, or an equivalent combination of education and experience is required.
• Four years of financial institution experience is required.
• Two years of supervisory experience required.
• Employees in this position are required to obtain and maintain a valid Notary Public commission within six (6) months of their hire date as a condition of continued employment.

• Service Champion – Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
• Langley Ambassadors – Demonstrates a passion for Langley’s vision, encouraging diversity, equity, and inclusion while considering Langley’s values when making decisions and taking accountability for delivering results.
• Agile in Action – Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.
• Team Driven – Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities. Continuous Learners – Maintains an understanding of Langley’s business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.

The…