Spa Sales & Operations Manager - Virginia

Overview

Love Wellness? Love Leadership? Ready to Drive Growth?

Join MERSE as our next Spa Operations & Sales Manager (Virginia)

This is more than a management role — it’s an opportunity to be the driving force behind MERSE Wellness Spa in Virginia. You’ll lead an enthusiastic team, deliver unforgettable experiences, and play a key part in building Australia’s fastest-growing wellness brand.

You won’t be doing it alone — you’ll work alongside your Assistant Spa Manager (Team Leader), who supports you in leading the team and ensuring day-to-day operations run smoothly. You’ll also receive weekly coaching and mentoring from your Regional Performance Manager and have daily calls with the wider MERSE management team to stay aligned and connected.

Together, you’ll create a culture of performance, care, and growth. This position is vital to our expansion and places you as part of the A-Player team driving us toward 100 MERSE Wellness Spas by 2030.

• Career Growth:
  Be part of the foundation team with opportunities to progress as we scale across Australia
• Weekly
  
  Coaching:
  
  Regular mentoring with your Regional Performance Manager to sharpen your leadership and sales edge
• Team Connection:
  Daily calls with the wider MERSE management team — you’ll never feel on your own
• Culture:
  Work in a high-performance, fun, and supportive environment where wellness is at the heart of everything
• FREE gym membership at all Fitness Cartel locations
• Discounted access to MERSE Wellness Spas
• Birthday leave — take the day off, paid
• Workplace: A stunning, state-of-the-art spa that feels more like a retreat than a workplace

• Lead daily spa operations, ensuring our facilities run like clockwork
• Own the client journey — from first-time visitors to lifelong members
• Recruit, inspire, and grow a team of 5-10 front-of-house staff
• Drive sales growth: memberships, packages, and upsells that fuel our expansion
• Build community connections: B2B partnerships, local engagement, and events
• Manage rosters, payroll, and compliance with precision
• Deliver internal marketing campaigns and customer engagement activities
• Track performance, analyse KPIs, and celebrate wins with your team

You’re not just looking for a job — you’re looking for a career where you can grow with a brand that’s going places. You thrive in a high-energy, customer-focused environment and love the thrill of hitting (and smashing) targets.

• A Fitness Industry Sales Manager who knows how to build memberships and inspire a team
• A Beauty or Spa Leader with a history of exceeding KPIs and delivering exceptional service

What makes you stand out:

• You’ve got a growth mindset — challenges excite you, not scare you
• You’re a natural leader who lifts your team and brings energy to the room
• You’re sales-savvy, confident in turning conversations into conversions
• You care deeply about customer experience and always put people first
• You’re organised, reliable, and thrive on making things run smoothly

This isn’t just a management role - it’s your chance to be part of something bigger. Join the foundation team driving us toward 100 MERSE Wellness Spas by 2030
. You’ll have the support, culture, and career pathway to grow with us.

Ready to take the lead and be part of our growth story? Click APPLY to submit your resume (cover letter optional). Tell us why you’re excited to join MERSE and what you’ll bring to the role.

Applications will be reviewed as they come in — so don’t wait!

Note:

Only shortlisted candidates will be contacted. No agencies please.