Service Coordinator

Hanover, VA (23069)
TMG

Be the Person Who Makes Everything Work.

If you’re the kind of professional who thrives on organization, fast decision-making, and keeping multiple moving parts aligned — this role was built for you.

At TMG
, our Service Coordinators are the backbone of our field operations. You won’t just process work orders — you’ll own outcomes, build relationships, and ensure every service delivered exceeds expectations.

If you take pride in accountability, problem-solving, and delivering results, you’ll feel at home here.

• ✅ You own your territory — from dispatch to completion
• ✅ You build real relationships with providers and field teams
• ✅ You directly impact customer satisfaction and company performance
• ✅ You’re trusted to make decisions, improve processes, and drive results

This is a role for someone who enjoys being the calm center in a fast-paced environment.

• Manage communication between TMG, customer field teams, and service providers
• Oversee daily maintenance activity within your assigned territory
• Facilitate work orders from dispatch through completion
• Ensure timely processing of all maintenance and service requests

• Monitor service providers’ activity and documentation within the TMG platform
• Conduct spot audits to verify work completion before invoice approval
• Perform Quality Assurance audits to maintain high performance standards
• Partner with Finance to ensure accurate and timely invoice submission

• Develop strong relationships with current providers
• Identify and onboard replacement providers when needed
• Evaluate performance and identify cost‑saving opportunities

• Improve workflows and operational efficiency
• Stay adaptable to shifting priorities and business‑critical initiatives

• 3+ years of experience in Field Management or similar operational leadership role
• Proven ability to manage multiple projects in a fast‑paced environment
• Strong understanding of facility maintenance operations
• Detail‑oriented with a high standard of accuracy
• Confident communicator (verbal and written)
• Comfortable managing vendors and holding partners accountable

High school diploma or GED required | College education preferred

• Sitting, standing, and computer/phone use
• Reaching, bending, stooping, kneeling, and climbing stairs/ladders
• Occasional lifting up to 50 lbs
• Exposure to varying weather conditions when conducting audits

• Highly organized professionals
• Natural problem‑solvers
• Strong communicators who don’t avoid tough conversations
• Individuals who take ownership rather than wait for direction
• People who care about delivering work the right way — not just the fast way

This is a growth‑position within a company that values operational excellence and accountability. If you’re looking for a stable role where your performance directly impacts company success — and where you’ll be trusted to manage your own territory — we want to talk to you.

Ready to own your territory and elevate service delivery? Apply today.