More jobs:
Manager, Gateway Operations
Job in
Virginia, St. Louis County, Minnesota, 55792, USA
Listed on 2026-07-14
Listing for:
SES Satellites
Full Time
position Listed on 2026-07-14
Job specializations:
-
Management
Change Management, IT Specialist, Operations Management
Job Description & How to Apply Below
Role Overview
The Manager, Gateway Operations leads a team of Level-2 operators responsible for safeguarding SES's production environment through 24×7 remote operations of global RF gateways and end-to-end operational response.
What You Will DoLead Level-2 Gateway Operations, provide operational escalation and after-hours support, develop and govern operator‑ready SOPs, manage change control, and drive continuous improvement.
Why It Might Be a FitThe role requires strong leadership, structured troubleshooting methods, and effective communication with L3 engineering, Field Engineering, NOC, and leadership.
Requirements- Engineering degree (Electrical/Telecommunications) or equivalent hands‑on experience in satellite gateway/teleport operations
- 7–10+ years experience in gateway/teleport/satellite ground operations with substantial incident/change management exposure
- Proven leadership in 24×7 operational environments, managing distributed teams
- Demonstrated experience writing effective MOPs/SOPs and leading service‑restoration bridges
- Hands‑on experience with Service Now, monitoring/observability platforms, and workforce scheduling tools
- Familiarity with next‑generation gateway systems (HTS, SES‑17, mPOWER) and tools such as SATNMS, Kratos products
- Exposure to Azure Dev Ops or similar operational backlog management platforms
- ITIL literacy; understanding of alarm semantics, redundancy, and risk management
- Equal Opportunity employer
- After hours availability, when required, to address critical incidents and management escalations
- 5% travel
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