Executive Family Services Leader | CPS & In-Home Programs

Why this role?

This executive leadership role shapes how families are supported, how risks are prevented, and how lives are changed every day.

The ideal candidate for this role has served as a CPS or In-Home Services Supervisor in a Virginia local DSS, bringing strong, hands‑on mastery of these programs.

• Manage the work of the division:
  • CPS & APS hotlines, services intake, Child Protective Services, and Prevention (In-Home Services and Family Support).
  • Review monthly reports on staff, work assignments and program mandates, provide data analysis to identify trends & target areas for improvement.
  • Prepare monthly statistics for performance measures.
  • Prepare records for release in compliance with federal & state guidelines.
  • Maintain & purge records for the Department.
• Coordinate audits & quality assurance reviews by state and other entities, including internal case reviews.
• Program Planning:
  • Review appeals & state QA results looking for trends and training needs.
  • Evaluate staffing and organizational needs & make recommendations.
  • Develop performance standards and prepare corrective action plans as needed.
  • Maintain & update the division’s SOP.
  • Develop implementation plans for new policies & procedures impacting service programs.
• Manage staff & supervisors:
  • Recommend hiring, transfer, promotion, and termination of personnel.
  • Onboarding & orientation for new hires.
  • Train & ensure the development of family services supervisors and staff.
• Serve on the Department’s executive & leadership teams.
  • Leads the Department in the development & implementation of strategic plans.
  • Promotes a culture of professionalism, professional development, and continuous learning & improvement.
  • Serves on boards, task forces, committees & other organizations related to the work of the Department and the County. Examples include Systems of Care, MDT, FAPT, Trauma‑Informed Leadership Team, Central Region Child Welfare Supervisors, Policy Advisory Committee, best practice court team and other opportunities locally, regionally and across the state.
• Plan & host division meetings & trainings.
• Services in a leadership role for emergency shelter teams and disaster planning.
• Provides supervisory coverage for child welfare on‑call.
• Performs other duties as assigned.

Four (4) year baccalaureate degree in a relevant human services field and four (4) years of relevant program experience, including one (1) year in a supervisor role OR any equivalent combination of four (4) year human services baccalaureate degree and experience that provides the necessary knowledge, skills and abilities.