Program Coordinator

Responsibilities

• Provide operational, process, and management oversight of the WVU Student Employment Program (Non-Federal Work Study) across all WVU System campuses, including supervision and guidance related to the review, approval, and posting of student employment opportunities in Handshake.
• Develop and maintain relationships with student employee hiring managers while providing training, guidance, and support related to attracting, hiring, retaining, and supervising student employees.
• In coordination with the Director, develop and distribute instructional materials and resources to educate students on searching for and applying for campus employment opportunities through Handshake.
• Circulate, review, and maintain the WVU Student Worker Handbook for student employees and supervisors to ensure compliance with university policies and procedures.
• Promote student awareness and understanding of campus employment opportunities and processes while supporting the University’s student employment initiatives.
• In collaboration with the Director, coordinate and support student employment initiatives and events, including the University’s annual Summer Job Fair and Back-to-School Fair.
• Serve as liaison to Student Financial Services to ensure the accuracy of Federal Work-Study (FWS) eligibility information within Handshake (CSM) and collaborate on procedures supporting the operational needs of the WVU Student Employment Program.
• Maintain confidentiality of sensitive student, employer, and institutional information in accordance with university policies and applicable regulations.
• Direct and oversee the University Career Center’s business and financial operations, serving as liaison to Shared Services and Strategic Planning & Analysis for accounts payable/receivable and budgeting; managing budgets, reconciliations, reporting, travel, revenue tracking, and compliance with University and WVU Foundation policies.
• Manage, monitor, and track revenues and expenditures for all career fairs and events, including fee collection, financial reporting, and event revenue-sharing processes.
• Reconcile Touch Net deposits and PCard expenditures and monitor monthly budget reports to ensure accuracy and alignment with financial records.
• In collaboration with the Director and Program Director, assist in developing the fiscal year budget for the following year, incorporating the Center’s current financial position and projections.
• In coordination with the Director, colleges, and campus career centers, manage the First Destination Survey (FDS) process within Handshake, including administration, data collection, analysis, reporting, and distribution of graduate outcomes data.
• Ensure data integrity by monitoring response rates, validating data accuracy, generating reports, and disseminating strategic outcomes data to campus stakeholders, leadership, and external partners.
• Manage the Career Center’s chatbot (Ocelot), maintaining knowledge of the platform and overseeing the live chat feature, while ensuring the accuracy, consistency, and currency of information provided to users.
• Oversee and maintain career management systems and databases, including Handshake and the Center’s List Serv account.
• Oversee daily office operations, including ensuring office opening and closing procedures are completed in accordance with departmental policies and procedures.
• Coordinate and manage front office operations, communications, inquiries, scheduling, and customer service for students, alumni, employers, faculty, staff, and community stakeholders.
• Collaborate with Career Center leadership to coordinate logistics, planning, administration, and hospitality functions for student-facing and employer-facing programs, career fairs, and special events.
• Oversee career coaching schedules and appointments utilizing the Center’s career management platform and University calendar systems.
• Supervise, hire, train, schedule, and evaluate student workers while overseeing HR-related processes and procedures for hiring, onboarding, and terminating student employees.
• Develop and oversee training procedures for new employees and student workers to ensure effective office and…