Center Manager

Position Summary:

This position oversees all aspects of Big Cedar Lodge Fun Center. Including but not limited to laser tag, bowling, ropes course, and go-cart track other activities. Its primary responsibility is to ensure that the areas it oversees provide our guests with a safe and enjoyable experiences aligned with our Mission and Values drivingboth revenue generated and profitability.

• Protect and drive Big Cedar culture and values in all interactions
• Ensure offerings are of the best quality, safe in nature, and create a new experience, educational opportunity or an added value to the guest vacation experience.
• Provide leadership and direction to members of the management teams in areas of responsibility.
• Strive to exceed the budgeted revenue expectations, within expense/par and payroll guidelines.
• Partner with leadership to manage construction projects in areas of responsibility
• Remain current in the industry through certification and involvement in appropriate organizations.
• Perform other related duties as required.

• Partner with the Ops Team to ensure continued integration between Attractions and Big Cedar Operations.
• Hire, train, develop, coach and manage leaders and associates in operational units
• Hold regular meetings with leadership to promote coordination, growth and communication
• Routinely inspect areas of ownership to observe processes, guest experiences and to gather feedback from guests and associates
• Gather and analyze guest feedback to address and correct issues and concerns
• In partnership with Marketing; create programs, communications and branding that drive top line revenue growth
• Ensure that labor and other costs are managed appropriately meeting or exceeding profit goals.
• Work with Ownership, Big Cedar Leadership and Contractors to ensure that construction projects are completed on time to vision and budget
• Create budgets and contribute to the Capital Expenditure process.
• Administer resort policies fairly and consistently.
• Utilizes an “open door” policy to address associate problems or concerns in a timely manner.
• Other duties as assigned

• 4-year degree in a related field preferred or 4 years’ experience in related field
• 2+ years mid-level management experience

• Ability to effectively adjust to major changes in work tasks or the work environment.
• Aligning Performance for Success - Skilled at focusing and guiding others in accomplishing work objectives.
• Building a Successful Team - Skilled at building a cohesive team and facilitating goal accomplishment.
• Building Trust - Ability to interact with others in an honest, fair and respectful way; giving others confidence in one’s intentions and those of the organization.
• Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
• Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers’ needs.
• High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
• Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
• Problem Solving / Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.

• Organization - The ability to stay organized, prioritize tasks and meet deadlines.
• Adaptable to Change
  -Must be willing to change priorities quickly and accept new direction.
• Communicating effectively in writing as appropriate for the needs of the audience.
• Intermediate Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). The ability to quickly master new software.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Oral Comprehension - The ability to listen to and…