Judicial Operations and Revenue Recovery Manager

About us:

In 2016, the Commonwealth of Virginia selected a Cintra-led consortium to finance, design, build, operate and maintain the express lanes on Interstate 66 Outside the Beltway. The project will transform this critical Northern Virginia artery to relieve congestion, improve safety and provide more predictable travel times. The project corridor extends approximately 22 miles along Interstate 66 from the Capital Beltway (I-495) to Gainesville (US Route 29).

Once completed, the project will include three toll-free general-purpose lanes in each direction and two express lanes in each direction with a state-of-the-art open-road electronic toll collection system. Expanded transit service, park-and-ride lots and interchange enhancements will further improve travel along I-66. The project will also connect several shared use paths to create more multimodal options. As an innovative and efficient public-private partnership, this project will be completed at a $2.5 billion net savings for the Commonwealth of Virginia.

What makes us different? Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement.

With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly. And if that weren’t enough, we also offer our employees highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program.

About the role:

The Judicial Operations and Revenue Recovery Manager is responsible for strategically leading judicial operations, settlement, payment solutions, and revenue recovery functions that support commercial toll operations s position provides autonomous leadership and direct management over the Judicial Operations and Settlement Supervisor and Payment Solutions Supervisor, ensuring that court-related workflows, delinquent account strategies, settlement activity, payment reconciliation, outbound collection efforts, and case documentation are designed, governed, and executed accurately, efficiently, and in compliance with internal procedures, jurisdictional requirements, and applicable legal standards.

This role serves as the operational leader for enterprise-wide revenue recovery activities focused on B2B accounts, promotional account activity, and high-value outstanding balances. The manager is expected to spearhead strategic direction, strengthen governance and process controls, analyze performance trends, resolve escalated issues independently, and lead cross-functional stakeholder management with internal leadership, court personnel, service providers, collection partners, and other business partners to optimize recovery outcomes, procedural accuracy, scalability, and overall operational performance.

Key Responsibilities:

Strategic Leadership, Scope, and Team Management

• Lead, mentor, coach, and support the Judicial Operations and Settlement Supervisor and Payment Solutions Supervisor, who are responsible for day-to-day supervision of Court Clerk, Front Desk Clerk, and Payment Processing Specialist.

• Establish strategic performance expectations, workload priorities, quality standards, governance practices, and accountability measures for judicial operations, settlement processing, payment solutions, and revenue recovery functions.

• Provide oversight of daily operations to ensure time-sensitive court, settlement, payment plan, delinquent account, and case documentation responsibilities are…