Director - Airport Affairs

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Get your hard hat ready. We’re not just renovating the travel experience – we’re renovating our physical spaces too. And our Corporate Real Estate team is on the front lines of procuring, designing and developing spaces at all our hubs, stations and city locations across the world. From airport affairs and business services to planning and development, this team is responsible for all our leases and major construction and renovation projects, system wide.

Responsible for leading the development and implementation of key objectives and strategies as part of United’s corporate real estate portfolio and growth plan. Manage primary relationship with key external stakeholders including but not limited to airport authorities, airlines, applicable government entities and industry organizations. This includes leading negotiations on behalf of United to achieve key business outcomes. Lead a team of professionals to drive development of strategic priorities and execute implementation of plans against defined objectives and metrics.

Support other duties as assigned.

• Develop and maintain a strategic plan, goals and key performance indicators that support United corporate real estate portfolio and growth strategy.
• Engage key stakeholders in the development of the plan to gather their input and obtain their commitment.
• Facilitate execution of the plan with collaboration across United leadership, business units, and external stakeholders.
• Collaborate across the company to drive development and administration of processes that support strategic objectives and priorities across United’s corporate real estate portfolio, including business case development, planning and negotiation.

• Manage primary relationships and drive negotiations at strategic hub airports on behalf of United with key stakeholders including but not limited to airports, airlines, and applicable public/ government entities.
• Balance proactive and reactive approach to managing key responsibilities, inclusive of developing solutions and driving consensus through collaboration and communication.
• Drive implementation of policies and initiatives across the corporate real estate portfolio that focus on cost and risk management, optimal real estate utilization, and enabling growth.
• Responsible for leading engagement in exception management, conflict resolution and strategic alignment.

• Effectively lead teams by establishing department and individual goals.
• Oversee the department and individual performance and improvement plans.
• Coach, counsel, and assist employees to develop individual career development and training plans.
• Lead effective teams using technical knowledge and experience combined with business acumen to provide thoughtful decision making and guidance in strategic implementation of United’s objectives and initiatives.
• Demonstrate solution-oriented approach to problem-solving and a commitment to creating and sustaining a culture of continual improvement and innovation.
• Model integrity, possess self-awareness and foster an environment of accountability.
• Provide transparent communication to department staff, leadership, and stakeholders.
• Represent United's programs and leadership at industry and other external events.
• Mentor and develop a team that is empowered and engaged in the mission of the Airport Affairs Department.