Director of Access Strategy & Operations Support
Listed on 2026-09-29
-
Management
Operations Management, Change Management, Healthcare Management
- Digital patient self-scheduling (Epic integration)
UVA Health is seeking a strategic, data-driven leader to serve as Director of Access Strategy & Operations Support—an newly created, high-visibility role designed to transform patients' access care across our health system.
What You’ll DoLead Strategy & Enterprise Projects- Oversee and manage a portfolio of complex, access-focused initiatives aligned with enterprise goals and PMO standards
- Coordinate cross-functional stakeholders, track milestones, and proactively resolve barriers to execution
- Deliver high-impact initiatives including:
- Digital patient self-scheduling (Epic integration)
- Referral management transformation
- E-consults and access innovation programs
- Lead the Access analytics function, ensuring accurate dashboards, KPIs, and executive reporting
- Monitor operational performance and identify trends to drive continuous improvement
- Translate data insights into actionable strategies that enhance patient access
- Direct the CAMR medical records operation, ensuring timely and accurate retrieval of ambulatory patient records
- Lead logistics and administrative functions supporting day-to-day Access operations
- Standardize workflows and optimize systems for efficiency and scalability
- Managing and developing a growing team.
- Foster a collaborative, accountable, and high-performing culture
- Partner with clinical, operational, and IT leaders to advance strategic initiatives
- Ensure alignment with enterprise priorities and enhance both patient and staff experience
- Provide executive-level updates and visibility across senior Financial & Resource Stewardship
- Support budget development and monitor expenses
- Ensure responsible allocation of resources across programs and support functions
Make a System-Wide Impact
This role offers direct influence on patient access and experience, shaping critical initiatives across UVA Health.
High Visibility & Career Growth- Collaborate with physicians, nursing, and executive leadership
- Gain exposure to cutting-edge innovation, including digital health and AI initiatives
- Strong pathway for career advancement and leadership growth
Enjoy living in one of the most desirable locations in the country:
- Scenic Blue Ridge Mountain views and outdoor recreation
- Vibrant food, arts, and cultural scene
- Home to the University of Virginia and a strong, collaborative community
- Exceptional quality of life with a balanced pace and rich history
- Hybrid and flexible work model with situational on-site collaboration
Education:
Master’s degree required; a combination of relevant experience and education may be considered in lieu of degree requirement.
Experience:
7+ years of relevant experience, to include 4+ years of formal management experience.
Licensure:
None.
This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.
The pay range for this role is $87,783.00 - $ annually. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.
Benefits- Comprehensive Benefits Package:
Medical, Dental, and Vision Insurance - Paid Time Off, Long-term and Short-term Disability, Retirement Savings
- Health Saving Plans, and Flexible Spending Accounts
- Certification and education support
- Generous Paid Time Off
UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. U.S. News & World…
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