IAD Planning Manager

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor‑made solutions around the globe, for a better customer experience.”

This role holds overall responsibility as Planning Manager for the entire IAD Base, encompassing both SPX (Swissport United Express Operation) and SPI (Swissport International Operation). The successful candidate will oversee scheduling, attendance reliability, and day-to-day operations across the base, with full oversight of the Operations Control Centre (OCC), and will report directly to the Station Director of the base.

The expected pay rate is $70,/year. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

• Act as Planning Manager for the whole IAD Base, covering both SPX (Swissport United Express Operation) and SPI (Swissport International Operation)
• Manage scheduling and attendance reliability across all operational teams
• Responsible for all pre‑planning activities for the base
• Manage labor costs for the base in the most effective way by ensuring schedules are efficient
• Assist in the preparation of the operating budgets for the following year for prior approval by the Station Director
• Efficient Resource Planning (manpower, equipment)
• Must comply with Swissport's standard operating procedures (SOPs) and policies

• Ensure service levels are achieved
• Maintain close and effective business relationships with customers, and various control authorities such as Airport Management, Customs, Immigration
• Establish strong leadership within all supervisors and ramp employees through excellent communication skills and a positive work environment

• Hold full day‑to‑day operational oversight of the IAD Base, including both SPX and SPI operations
• Provide full oversight of the Operations Control Centre (OCC), ensuring effective coordination and communication across all operational functions
• Report directly to the Station Director of the base

• Monitor and control performance KPIs, including attendance reliability, and ensure they are within established goals
• Ensure that all records of all transactions relating to the operation are maintained
• Ensure that administrative and control policies and procedures are maintained
• Assure all employees comply with company rules and procedures and other authority requirements
• Take disciplinary action with subordinates as needed

• Ensure that there are effective planning methods and procedures in place to ensure that there are adequate resources, both manpower and equipment, to meet operational needs across SPX and SPI
• Implement, maintain, and closely supervise all safety and security measures related to people, equipment, facilities, and aircraft involved in the operation
• Solve conflicts/irregularities and take appropriate action
• Participate in meetings internally and externally as may be required
• Implement and monitor the local emergency plan

• Must have experience as a leader on the ramp with a good understanding of ramp operations
• Familiarity with Real Time, Arrows, and Dayforce tools to perform the job efficiently

• This is a highly demanding role requiring an open and flexible schedule, including availability at any time of day, to manage the needs of over 20 airline partners simultaneously and respond effectively to varying customer…