Manager, Food Operations

Job Overview

We’re looking for motivated, engaged people to help make everyone’s journeys better.

The position is responsible for supervising food production employees in a unionized environment to ensure food specifications, quality assurance of products, sanitation, HACCP and FDA regulations are followed and is responsible for labor and food cost controls.

$80K - $85K Per Year

• Paid time off
• 401k, with company match
• Company sponsored life insurance
• Medical, dental, vision plans
• Voluntary short-term/long-term disability insurance
• Voluntary life, accident, and hospital plans
• Employee Assistance Program
• Commuter benefits
• Employee Discounts
• Weekly pay for union employees
• Free hot healthy meals for unit operations roles

• Ensures quality production standards are followed and maintained.
• Ensures employees adhere to HACCP, FDA and safety regulations and compliance with company policies and procedures.
• Controls food cost and other controllable costs.
• Maintains all financial goals related to productivity, overtime, labor goals and meals per hour.
• Works with management staff to improve performance of the unit.
• Prepares administrative reports as required.
• Responsible for safety, quality and compliance with customer specifications.
• Ensures specifications, airline diagrams, and sample meals are accurate according to the airline specifications.
• Ensures that all products are coded and dated according to Gate Gourmet procedures.
• Conducts inventory of products to ensure proper usage and minimization of waste.
• Completes required requisitions for the Storeroom to ensure adequate supply is maintained.
• Responsible for maintaining daily temperature logs and other logs and reports as required.
• Supervises employees on daily operations including:
• Conducts performance evaluations for employees providing specific and detailed feedback on their management and leadership skills and the attainment of their respective goals and objectives
• Ensures compliance with company Wage & Hour policy, including ensuring employees get the rest & meal breaks and ensuring company processes are followed.
• Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food expenses.
• Monitors daily manpower planning and schedules employees.
• Responsible for employee retention and reducing employee turnover.
• Responsible for coaching, counseling and preparing corrective actions for employees in compliance with the applicable union/collective bargaining agreement(s).
• Reviews and ensures employees in chain of command are in correct cost centers and correct job titles.
• Reviews and ensures union represented employees’ pay rates are correct based on wage scales and seniority.
• Employee must complete all company required training including but not limited to Serv Safe
• Compliance with all company required policies, procedures and processes including but not limited to required training

• High School Diploma or GED required.
• Associates degree or degree from a 4-year university or college preferred.

• Minimum of 3 years supervisory experience working in a high volume, manufacturing, food production, and restaurant or catering environment required.
• Minimum of 5 years cook or food production or preparation experience required.
• Current or previous labor relations experience is a plus, but not required.

• Must have strong and effective leadership skills, and the ability to successfully manage a staff of 100+ hourly employees.
• Must be comfortable with all levels of employees and have the ability to drive positive program change.
• Ability to train others required.
• Excellent time management skills required. Ability to handle multiple tasks without losing focus on priorities.
• Strong organizational, analytical, communication and leadership skills required.
• Must be innovative and have the ability to make changes to the operation as needed to further improve the work environment and unit performance.
• Experience with menu design a plus.
• Basic computer skills required. Working knowledge of Microsoft Office products preferred.
• Serv Safe Certified…