Warranty Supervisor - JLR

Assist JLR Account Manager in the daily operations of the Production Shop. Supervise and communicate with shop employees regarding projected workloads and monitor the quality and timeliness of work performed. Insures employees receive proper training to promote quality workmanship. Perform technical duties including accessory installation and minor repair as needed to meet production quotes.

• Supervise and communicates with department personnel regarding work load for the day, week, etc. and direct them in their daily activities.
• Reorder supplies, specialty tools, etc. as necessary to ensure adequate inventory is maintained.
• Notify Production Shop Manager of barriers to complete workload.
• Discipline and council employees as needed to comply with company policies and performance expectations.
• Assist Manager in monitoring the timeliness of work to avoid backlog and interruptions of other operations.
• Assist Manager in reviewing employee time cards, total hours worked, and flat rate hours produced for each employee and submit to Payroll weekly.
• Provide training to employees as needed to facilitate adequate performance of job functions and to comply with company policies.
• Provide orientation to new employees and temporary service employees, including proper work procedures, hazard communication standards and safe work practices.
• Monitor the quality of work to ensure manufacturer and company expectations are met.
• When needed, and with the assistance of Human Resources, select and hire new employees to maintain adequate staffing.
• When needed and as required, participate in management meetings.
• Keep abreast of all latest technical developments affecting accessory installations to ensure quality workmanship.
• Performs technical duties of the Accessory Installer and minor mechanical repair work as necessary to meet production schedule and in accordance with the quality standards established.
• Maintain a clean and hazard free work environment and follow all policies and procedures regarding safety.
• Perform other duties as assigned.

• High school diploma or GED.
• Must have a valid driver's license.
• Must have and obtain a Transportation Worker Identification Credential (TWIC Badge).
• Must provide a 3-year Department of Motor Vehicle Report (DMV) with no more than 2 moving violations, no DUI convictions and no Reckless Driving.
• Prior supervisory experience preferred.
• Experience with Microsoft.
• Minimum of 7-years’ experience in automotive industry.
• Must have technical experience in auto mechanics or accessory installation, preferably in a port processing operation.
• High level problem solving and decision making.
• Ability to drive both automatic and straight shift vehicles.
• Ability to understand and follow verbal and written instructions and communicate clear and concise instructions to employees.
• Must have reliable transportation to and from work.
• Ability to record and verify numbers 17 characters in length.
• Ability to function within working conditions and physical requirements as described above.
• Ability to work assigned hours. Including overtime and weekends as needed.

Must be able to lift or move objects weighing approximately 90 lbs. Must be able to regularly use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; stoop, kneel, crouch, or crawl;
Must be able to frequently stand and walk. Occasionally required to sit, climb or balance. Must be able to see objects close up and must have the ability to adjust focus.

Technical work performed in an open shop environment with no air conditioning and minimal heating. Moderate noise level. Periodically exposed to all outdoor elements including heat,…