Veterinary Receptionist

Salary: $15.00-$20.00 an hour dependent on skill and experience

Lakewood Animal Hospital is hiring a full-time front‑desk receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast‑paced environment, communicates clearly, and is passionate about animal care.

As you join our mission to [mission statement], expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full‑time employees

• Greet clients and their pets, complete the appointment sign‑in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow‑ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

• Previous experience as a veterinary receptionist or medical office assistant preferred
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

Lakewood Animal Hospital is a full‑service companion animal hospital in Locust Grove, VA. Our mission is to enhance the human‑animal bond by providing compassionate, state‑of‑the‑art medical, surgical, and dental care to our patients. Our services and facilities are designed to assist in routine preventive care for young healthy pets, early detection and treatment of disease as your pet ages, and medical and surgical care as necessary during his or her lifetime.