IAD Training and Compliance Manager

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor‑made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Training and Compliance Manager is responsible to train, monitor and evaluate performance of employees while ensuring company and customer service standards and policies are met.

The expected pay rate is $75,000/year. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

• Serve as the station's Quality, Health, Safety, and Environmental (QHSE) representative by partnering with the Regional QHSE team to ensure compliance with all company, customer, airline, TSA,FAA, OSHA, and regulatory requirements.
• Monitor station safety performance through QHSE reporting, corrective action tracking, and compliance audits.
• Manage and close all QHSE corrective actions, audit findings, and safety observations within established timelines.
• Generate, review, and distribute monthly and ad hoc QHSE compliance reports, identifying trends and recommending corrective actions.
• Create, document, and manage OSHA incident cases, ensuring proper reporting, investigation, corrective actions, and regulatory compliance.
• Conduct workplace safety inspections, hazard assessments, and risk evaluations while promoting continuous improvement initiatives.
• Provide routine health and safety communications, toolbox talks, and safety updates to employees and leadership.
• Partner with Operations, Human Resources, and Regional QHSE leadership to maintain a strong safety culture and improve operational performance.

• Ensure all cargo screening methods remain compliant with TSA, airline, customer, and Swissport security requirements.
• Monitor compliance with all screening procedures and regulatory requirements through audits, observations, and performance reviews.
• Investigate compliance deficiencies and implement corrective action plans to ensure continued regulatory compliance.
• Working with UA customer in closing out any CAPA, findings, and Audit Preparedness.
• Maintain all compliance documentation, training records, and audit documentation in accordance with company and regulatory standards.
• Support internal audits, external audits, customer audits, TSA inspections, and regulatory reviews.
• Monitor Regulatory and mandatory training compliance. Also Support LMS efforts.
• Conduct ongoing reviews of employee documentation and operational processes across both Import and Export facilities to ensure compliance, accuracy, and operational efficiency.
• Monitor and audit all documentation and operational procedures completed by employees in both the Import and Export buildings to ensure compliance with company, customer, and regulatory standards.

• Successfully obtain and maintain certification as a United Airlines (UA) STC Instructor and Screening Instructor.
• Maintain all required instructor certifications for both Swissport and United Airlines.
• Deliver United Airlines and Swissport training programs in accordance with all company and airline standards.
• Ensure all United Airlines and Swissport training curriculums remain current, compliant, and accurately documented.
• Coordinate initial, recurrent, remedial, and regulatory training requirements for all operational employees.
• Maintain training records and ensure employees meet all qualification and recertification requirements.

• Deliver instructor-led classroom training, virtual instructor-led training, hands-on operational training, and on-the-job coaching.
• Evaluate employee competency through written assessments, practical evaluations, and performance observations.
• Provide coaching and mentoring to employees to improve operational performance and regulatory compliance.
• Develop and implement training improvement initiatives based on operational trends, audit findings, and safety performance.

• Demonstrate flexibility to provide training support across all shifts, including days, afternoons, nights, weekends, and holidays based on operational requirements.
• Support station operations by providing on-floor guidance during operational changes, new process implementations, and compliance initiatives.
• Work collaboratively with Operations, Cargo Management, Regional Training, Regional QHSE, Human…