Office Assistant
Listed on 2026-02-27
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Retail
Customer Service Rep, Retail Associate/ Customer Service
Office Assistant
Fink's Jewelers is looking to hire an exceptional full-time Office Assistant at our 419-location located on Electric Road in Roanoke, Virginia. This individual must be extremely organized, proficient in Microsoft Office products and possess a high level of customer service skills.
We offer favorable retail hours Monday-Saturday and closed on Sundays.
Primary Duties and Responsibilities- Assist in supporting the sales activities by performing all needed functions on POS system, such as ringing various sales, layaways, and special orders.
- Generate and maintain client records and files, special order, and layaway files.
- Process in-coming and outgoing transfers according to corporate policy and procedures to ensure Inventory control.
- Prepare packages and paperwork for outgoing mail or shipment.
- Accept and process product for repair. Communicate estimates to customer, follow up on completion and ship dates, notify customer of repair completion.
- Respond to customer inquiries both in person and over the phone.
- Utilize company ERP software to research transactions.
- All other duties as assigned.
In 1930, Nathan Fink founded Fink's Jewelers. Today, our company is owned and operated by the third and fourth generation of the founding family, with customer service remaining the cornerstone of our philosophy. From the first store in Roanoke, Virginia, Fink's Jewelers has now grown to include 11 locations throughout Virginia, North Carolina, and Tennessee. As one of America's "Top 50" jewelers, we stand strong behind our traditions and value our wonderful staff members.
Come join our well-established team as we continue our mission to be the first-choice jeweler in every community we serve!
Fink's Jewelers is committed to our employees by providing excellent full-time benefits that include.
Benefits- Dental Insurance
- Employee discount
- Flexible Spending Account
- Health Insurance
- Health Savings Account
- Paid Short/Long Term Disability
- Paid Life Insurance
- Paid Holidays
- Paid Time Off
- Professional Development Assistance
- Referral Program
- Retirement 401K Plan
- Vision Insurance
- Voluntary Life Insurance
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